Ward Clerk

The Alfred Foundation; Town of Alfred (NY); On-site; USD 31,000 - 42,000; Part time

Benefits offered by this job

Salary packaging & novated leasing

Onsite car & bike parking

Onsite fitness facilities

Childcare services

Job summary

The Alfred Hospital ICU seeks a Ward Clerk to join our team, delivering courteous patient and visitor support while handling clerical tasks in a fast-paced environment.

You will coordinate communications, assist with patient services, and help maintain efficient ward operations, ensuring accurate information flow and strong customer relations across staff and departments.

Qualifications

• Strong communication and interpersonal skills for patient and staff interactions.
• Experience handling calls, reception duties, and front desk workflows.
• Familiarity with medical terminology is advantageous.

Responsibilities

• Coordinate communications, patient services and clerical tasks within the ICU.
• Support ward operations to maintain smooth patient flow and service quality.

Skills

Excellent communication

Telephone/reception experience

Medical terminology knowledge

Tools

MS Office

Job description

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Part time positions available (Monday to Friday, AM and PM shifts available)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent position
• Part time positions available (Monday to Friday, AM and PM shifts available)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred
• Great staff benefits!

The Department

Alfred ICU is a university attached quaternary referral centre, providing State Service for heart and lung transplantation (including paediatric lung transplantation), artificial heart technology, extra-corporeal membrane oxygenation (ECMO), burns and hyperbaric medicine. It also provides Victoria’s Adult Cystic Fibrosis and Pulmonary Hypertension Services. Internationally renowned, The Alfred ICU provides specialist career pathways and endless career opportunities. The Intensive Care Unit is a state-of-the-art facility with 68 beds, admitting more than 3,500 patients a year.

The Role

The team at The Alfred Hospital is looking for someone with excellent customer service and patient focus to join their team. You will join our dynamic and passionate team in the position of Ward Clerk located our state of the art Intensive Care Unit.

You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Nurse Manager. Your goal is to promote and maintain good customer relations with patients, visitors, and other hospital staff.

About You

Customer relations and excellent communication skills are essential to this role. You will ensure all patients, visitors and work colleagues and a variety of health professionals are provided with guidance and accurate information pertaining to the ward environment.

Experience with managing telephones and reception is essential. Excellent clerical and computer skills and the ability to multitask are core skills required. Completion of a medical terminology course or experience working with medical terminology would be favourable.

Essential

Experience and Skills Required

• Current and satisfactory Police Check
• Current and satisfactory Working with Children Check
• Good communication skills

Desirable

• Proficient in MS Office
• Good telephone skills
• Ability to problem solve

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

For enquiries regarding this position, please contact ICU Workforce on [e-mail] or on 03 9076 0700.

Applications Close: 11pm AEDT, Thursday, 15 October 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.