Digital Marketing Specialist

Jobgether; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account (HSA)

401(k) match

Flexible paid time off

12 paid holidays

Parental leave

Pet adoption assistance

Learning stipend

Remote work

Job summary

Jobgether is seeking a remote Social Media & Creative Specialist to manage multiple client accounts across platforms, create engaging content, and maintain calendars.

You'll design assets with Canva, monitor reputations, collaborate with customer success, and analyze metrics to improve engagement. Strong written and verbal communication, and the ability to work independently in a remote environment are essential.

Qualifications

• Demonstrated passion for social media marketing, graphic design, digital communications, and creating engaging online experiences.
• Experience managing multiple client accounts simultaneously in a high-volume digital marketing environment.
• Strong knowledge of Facebook, Instagram, and X with content creation, scheduling, engagement, and performance measurement.
• Canva experience for digital marketing graphics and adapting visuals to brand identities.
• Excellent organizational, time-management, and independent work capabilities in a remote setting.
• Excellent written and verbal communication, professional replies to reviews and inquiries.
• Ability to interpret analytics, trends, and improve engagement and client satisfaction.
• Familiarity with SEO and PPC concepts and ongoing learning mindset.

Responsibilities

• Manage social media accounts across platforms, including content creation, scheduling, community management, and performance tracking.
• Design marketing materials and social assets with Canva aligned to client brand guidelines.
• Develop and maintain content calendars and coordinate publishing schedules.
• Monitor clients' online reputations and respond professionally to reviews.
• Oversee community engagement using Sprout Social and maintain positive audience interactions.
• Collaborate with customer success teams to streamline workflows and client communications.
• Handle client requests via CRM/ticketing systems like Zendesk with timely follow-up.
• Analyze performance metrics to identify improvements and factors affecting satisfaction.
• Maintain SEO and PPC awareness to support client communications and expectations.
• Stay informed on trends, platform updates, formats, and best practices to improve campaigns.
• Prioritize multiple client accounts while upholding accuracy, brand consistency, and high service quality.

Skills

Social media marketing

Graphic design

Digital communications

Engaging online experiences

Content creation

Time management

Written communication

Verbal communication

SEO basics

PPC basics

Collaboration

Remote work

Tools

Canva

HubSpot

Salesforce

Zendesk

Sprout Social

Google Workspace

Job description

Accountabilities

- Manage social media accounts across platforms such as Facebook, Instagram, and X, including content creation, scheduling, community management, and performance tracking.

- Design visually appealing marketing materials and social media assets using Canva, ensuring that all content aligns with individual client brand guidelines and marketing objectives.

- Develop and maintain social media content calendars, coordinate publishing schedules, and communicate changes to deadlines, priorities, or planned content.

- Monitor and manage clients' online reputations by reviewing customer feedback and responding to online reviews professionally and consistently on their behalf.

- Oversee community engagement through tools such as Sprout Social, responding to inquiries, providing helpful information, and maintaining positive interactions with online audiences.

- Collaborate with internal customer success teams to streamline workflows, coordinate client communications, and implement new customer success strategies.

- Manage client requests, updates, and reported issues through CRM platforms and ticketing systems such as Zendesk, ensuring timely follow-up and effective resolution.

- Analyze social media performance metrics and engagement trends to identify opportunities for improvement and potential factors affecting client satisfaction.

- Maintain a working understanding of SEO and pay-per-click (PPC) advertising benchmarks, industry developments, and performance trends to support client communications and expectations.

- Stay informed about social media trends, platform updates, content formats, and digital marketing best practices to improve campaign relevance and effectiveness.

- Manage multiple client accounts and competing priorities while maintaining high standards of accuracy, responsiveness, brand consistency, and service quality.

Requirements

- Demonstrated passion for social media marketing, graphic design, digital communications, and creating engaging online experiences.

- Experience managing multiple client accounts simultaneously, preferably in a high-volume digital marketing agency or client services environment.

- Strong knowledge of major social media platforms, including Facebook, Instagram, and X, with an understanding of content creation, scheduling, audience engagement, and performance measurement.

- Experience creating digital marketing and social media graphics using Canva, with the ability to adapt visual content to different brand identities and communication objectives.

- Strong organizational and time-management skills, with the ability to manage content calendars, prioritize competing deadlines, and work independently in a remote environment.

- Excellent written and verbal communication skills, including the ability to respond professionally to online reviews, community inquiries, and client requests.

- Strong attention to detail, sound judgment, and the ability to maintain composure while troubleshooting issues or managing multiple tasks under pressure.

- Familiarity with social media analytics and the ability to interpret performance metrics, identify trends, and recognize opportunities to improve engagement and client satisfaction.

- Working knowledge of SEO and PPC concepts, with an interest in developing further expertise in digital marketing performance and industry benchmarks.

- Ability to collaborate effectively with customer success teams and other internal stakeholders while maintaining ownership of assigned accounts and deliverables.

- Preferred technical skills: Proficiency with Canva, HubSpot or Salesforce, Zendesk or similar ticketing systems, Sprout Social, and Google Workspace.

- A willingness to learn new tools, develop additional marketing skills, and adapt to evolving client needs and digital marketing trends.

Benefits

- Competitive hourly compensation: $22–$24 per hour.

- Medical insurance: Medical coverage for employees and dependents, with approximately 80%–90% of premiums covered by the employer.

- Health savings support: Employer contributions to a Health Savings Account (HSA) for eligible employees enrolled in a High-Deductible Health Plan (HDHP).

- Retirement savings: 401(k) plan with an employer match of up to 3.5%.

- Flexible spending: Dependent Care Flexible Spending Account (FSA) to help eligible employees manage qualifying dependent care expenses.

- Dental and vision coverage: Access to dental and vision insurance options.

- Insurance protection: Basic life and accidental death and dismemberment (AD&D) insurance, along with short-term and long-term disability coverage.

- Time off and holidays: Flexible paid time off and 12 paid holidays annually.

- Family support: Paid parental leave to support employees during important family milestones.

- Pet-friendly benefits: Pawternity leave, financial assistance for pet adoption, and subsidized pet insurance.

- Learning and development: An annual $250 stipend to support professional development, training, and skill-building opportunities.

- Remote work: A full-time remote position offering flexibility and the opportunity to collaborate with a distributed team.

- Career growth: Opportunities to expand digital marketing expertise, develop new skills, and contribute to client success initiatives.

- Performance-oriented culture: A compensation philosophy focused on competitive market benchmarks, recognizing meaningful contributions, and creating opportunities for professional growth.