Digital Marketing Specialist

Paycom - ATS; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

US Community Credit Union in Nashville, TN is seeking a Digital Marketing Specialist to grow our marketing efforts across all digital channels and enhance the member experience. You will support email campaigns, marketing automation, audience management, and website content while collaborating with the Marketing team to drive engagement and product adoption in a regulated financial services environment.

The role requires curiosity, initiative, and a willingness to learn as you help connect

Qualifications

• Bachelor's degree in Marketing, Communications, Business, Digital Media, or a related field preferred.
• 1+ years of digital marketing and marketing automation experience.
• Experience with HubSpot, CRM platforms, Google Analytics, CMS, or email marketing software.
• Basic graphic design experience with Canva or Adobe Creative Suite is a plus.
• Experience coordinating community events or outreach is a plus.
• Experience in financial services or regulated environments is a plus.

Responsibilities

• Develop, execute, and optimize email marketing campaigns.
• Manage marketing automation initiatives through HubSpot.
• Build and refine member segments using CRM tools.
• Maintain website content ensuring accuracy and brand consistency.
• Support digital banking communications and in-app messaging.
• Assist in campaigns across digital touchpoints.
• Plan and support community engagement events.
• Coordinate event invitations and post-event communications.
• Develop campaigns promoting products and initiatives.
• Monitor campaign performance and report analytics.

Skills

Email marketing

Marketing automation

HubSpot

CRM management

Audience segmentation

Website content

Campaign analytics

Digital marketing

Adobe Creative Suite

SEO basics

Education

Bachelor's degree in Marketing, Communications, Business, Digital Media, or related field

Tools

HubSpot

Google Analytics

CMS platforms

Adobe Creative Suite

Job description

Job DetailsJob Location: Nashville - Nashville, TN 37210What We're Looking For

We're looking for someone who is naturally curious, embraces technology, enjoys solving problems, and is excited about using digital marketing to create meaningful member experiences across all touchpoints. Whether you're building your career or bringing years of experience, we value initiative, creativity, collaboration, and a continuous desire to learn.

Position Summary

US Community Credit Union is seeking a motivated and innovative Digital Marketing Specialist to help grow our marketing efforts and enhance the member experience across all digital and member-facing channels. This position is responsible for supporting marketing initiatives including email marketing, marketing automation, CRM audience management, website content, campaigns, analytics, digital banking communications, community event support, and emerging marketing technologies.

We are seeking the right person with a passion for marketing, a willingness to learn, and a desire to help connect members with the financial solutions that improve their lives.

Essential Functions

• Develop, execute, and optimize email marketing campaigns.
• Manage and support marketing automation initiatives through HubSpot.
• Build, maintain, and refine member audience segments using marketing data systems and CRM tools to improve targeting and campaign effectiveness.
• Support the administration and optimization of marketing platforms, including HubSpot, CRM systems, and other digital marketing tools.
• Maintain and update website content while ensuring accuracy, usability, and brand consistency.
• Support marketing efforts within digital banking platforms, including in-app messaging, alerts, advertising banners, and member notifications to improve engagement and product adoption.
• Assist in developing and executing marketing communications across member touchpoints, including digital banking, email, website, branch channels, and community interactions.
• Assist in planning, promoting, and supporting community engagement events, including branch events, sponsorship activations, financial education workshops, and local community partnerships.
• Coordinate event marketing efforts such as invitations, promotional materials, social media support, and post-event communications.
• Assist in developing campaigns that promote products, services, and organizational initiatives.
• Monitor campaign performance and prepare reports using marketing analytics, CRM data, website metrics, digital banking engagement data, and event participation insights.
• Collaborate with internal departments to identify marketing opportunities across all member interaction points.
• Collaborate with the Marketing team to develop creative assets and marketing collateral.
• Stay informed on digital marketing trends, emerging technologies, and industry best practices.
• Assist with SEO, advertising and conversion optimization initiatives.
• Ensure compliance with brand standards and applicable regulations in all communications.
• Occasional evening and weekend hours may be required to support community events, organizational initiatives, and other marketing activities.
• Perform other marketing-related duties as assigned.

QualificationsPreferred Qualifications

• Bachelor's degree in Marketing, Communications, Business, Digital Media, or a related field preferred.
• One or more years of experience in digital marketing, marketing automation, email marketing, related marketing functions preferred.
• Equivalent combinations of education, internships, certifications, and professional experience will be considered.
Experience with HubSpot, CRM platforms, Google Analytics, CMS platforms, or email marketing software.
• Basic graphic design experience or familiarity with tools such as Canva, Adobe Creative Suite, or similar platforms is a plus.
• Experience supporting or coordinating community events, sponsorships, or outreach initiatives is a plus.
• Experience within financial services, credit unions, or a regulated industry is a plus.
• Strong working knowledge of Microsoft Office applications, with a focus on Excel

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills.
• Ability to manage multiple projects while meeting deadlines.
• Strong organizational and analytical skills.
• Comfortable learning new technology platforms and digital marketing tools.
• Familiarity with website content management systems and digital marketing best practices.
• Ability to interpret campaign performance metrics and make data-informed recommendations.
• Strong attention to detail and commitment to producing high-quality work.
• Self‑motivated with the ability to work independently and collaboratively.