Digital Marketing Advisor-Release Communications

FedEx; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

FedEx is seeking a Release Communications professional to plan and execute digital product strategy and communication plans across the company’s product portfolios. You will connect product changes to clear, customer-focused messaging and drive adoption through strategic storytelling.

The role involves partnering with product, marketing, and engineering teams, owning end-to-end processes, and establishing operating models for release communications.

Qualifications

• A self-starter who can move work forward under minimal direction.
• Strong strategic and critical-thinking skills - connects business, product, customer to communication objectives.
• Exceptional written and verbal communication skills; translates complex product/technical concepts into clear stories.
• Asks why/how, challenges assumptions, seeks context.
• Comfortable leading meetings and representing release communications with senior stakeholders.
• Able to work independently while knowing when to collaborate or elevate.
• Experience in product or logistics communications, release communications, product marketing, or related field.

Responsibilities

• Partner with product, product marketing, engineering, and other cross-functional teams to understand changes and translate them into compelling customer messaging.
• Own end-to-end process from intake to execution, including gathering requirements, content development, stakeholder coordination, approvals, and delivery.
• Help establish release communications operating model, including intake, workflows, governance, channel strategy, and standards.
• Lead meetings and working sessions with cross-functional stakeholders as the communications SME for digital products.
• Help develop a centralized digital destination for releases across FedEx, internally and externally.
• Identify opportunities to increase awareness and adoption through key moments, internal communications, and ongoing efforts.
• Help bring structure to ambiguous or fast-moving work, identifying gaps, risks, dependencies.
• Establish measurable feedback mechanisms to understand reach and effectiveness.
• Perform other duties as assigned.

Skills

Self-starter

Strategic thinking

Written communication

Verbal communication

Stakeholder facilitation

Independent worker

Release communications

Education

Bachelor's degree or equivalent

Job description

Job Profile Summary

Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio.

Position Overview

Release communications is the megaphone for what's new at FedEx - connecting the work of our product teams to the people who need to know, understand, and act on it. We turn what's changed into why it matters, through clear, compelling storytelling.

Essential Functions

• Partner with product, product marketing, engineering, and other digital cross functional teams to understand what's changing, and translate it into compelling customer focused messaging


• Own end to end process - from intake to execution - including gathering requirements, developing content, coordinating stakeholders, securing approvals, and managing delivery


• Help establish release communications operating model, including intake, workflows, governance, channel strategy, and communication standards


• Lead meetings and working session with cross functional stakeholders, serving as the communications SME for digital products, driving discussions towards decisions and action


• Help develop a centralized digital destination for releases across FedEx, internally and externally


• Identify opportunities to increase awareness and adoption, and understanding of new releases through key moments, internal communications, and ongoing awareness efforts


• Help bring structure to ambiguous or fast-moving work, while proactively identifying gaps, risks, dependences, etc.


• Help establish measurable feedback mechanisms to understand reach and effectiveness


• Perform other duties as assigned

Knowledge, Skills, And Abilities

• A self-starter who takes ownership and can move work forward under minimal direction in ambiguous circumstances


• Strong strategic and critical-thinking skills - the ability to connect business, product, customer, to communication objectives


• Exceptional written and verbal communication skills, with the ability to simplify complex product and technical concepts into clear, compelling stories


• Someone who naturally asks \"why\", and \"how\", challenging assumptions, and knows when to seek additional context


• Comfortable leading meetings, facilitating discussions, and representing release communications with senior stakeholders


• Demonstrated ability to work independently while knowing when to collaborate, elevate, or bring others in


• Experience in product or logistics communications, release communications, product marketing, or related field

Minimum Education

Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.

Minimum Experience

Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support. More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Preferred Qualifications

This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.

Pay Transparency

USD Monthly: USA: 7094-15607, CO: 7094-14957, CA: 7488-12533, NJ: 7488-11980, ME, OH, VT: 7488-13006, MN: 7488-14307, IL, NV: 7488-14957, MD, NY, VA, WA: 7488-15607, MA: 7882-15607, RI: 8671-14307, CT: 8671-14957, DC, HI: 9065-14957, NYC: 9065-15607. MEM range ($7,488.36/mo - $12,355.79/mo)

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights


• Pay Transparency


• Family and Medical Leave Act (FMLA)


• Employee Polygraph Protection

E-Verify Program Participant

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)


• Right to Work Notice (English) / (Spanish)