Digital Marketing Advisor

FedEx; Collierville (TN); Hybrid; USD 84,000 - 138,000; Full time

Job summary

FedEx in Collierville, TN is seeking a seasoned digital product leader to plan and execute the company’s digital product strategy while aligning technology, product development, and customer engagement with FedEx’s portfolio. The role emphasizes market research, defining metrics, and cross-functional partnership with IT, analytics, finance, and operations to deliver market-leading customer experiences.

The position is hybrid, with on-site requirements near FedEx campuses and a competitive,

Qualifications

• Bachelor's degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
• Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
• A related Master's Degree equals two (2) years experience.

Responsibilities

• Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs.
• Own internal portfolio reporting, KPIs, dashboards, and performance visibility.
• Identify and resolve recurring operational issues, manual workarounds, and process gaps.
• Identify and resolve operational issues, manual workarounds, reporting gaps, and process breakdowns.
• Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes.
• Coordinate contracting, billing, operational readiness, and related portfolio processes.
• Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities.

Skills

Customer experience

Analytical skills

Technical acumen

Collaboration

Education

Bachelor's degree

Job description

Essential Functions

Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company's product and service portfolio.

• Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Provides subject matter expertise to support strategic priorities.
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
• Perform other duties as assigned.

Own portfolio operations and reporting, including customer and internal performance reporting, KPI governance, SOPs and workflows, contracting and billing processes, operational readiness, and continuous improvement.

Key responsibilities:

• Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs.
• Own internal portfolio reporting, KPIs, dashboards, and performance visibility.
• Identify and resolve recurring operational issues, manual workarounds, and process gaps.
• Identify and resolve operational issues, manual workarounds, reporting gaps, and process breakdowns.
• Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes.
• Coordinate contracting, billing, operational readiness, and related portfolio processes.
• Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities.

Minimum Education

Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.

Minimum Experience

Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.

Technical acumen.

Strong collaboration, communications and analytical skills.

Preferred Qualifications:

The preferred location for this hybrid position is Collierville, TN. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus campus will be required to work on-site at a FedEx location several times per week.

Pay Transparency:

USA: $7,094.23/mo - $15,607.31/mo, CO: $7,094.23/mo - $14,957.01/mo, CA: $7,488.36/mo - $12,533.14/mo, NJ: $7,488.36/mo - $11,981.37/mo, ME, OH & VT: $7,488.36/mo - $13,006.09/mo, MN: $7,488.36/mo - $14,306.70/mo, IL & NV: $7,488.36/mo - $14,957.01/mo, MD, NY, VA & WA: $7,488.36/mo - $15,607.31/mo, MA: $7,882.48/mo - $15,607.31/mo, RI: $8,670.73/mo - $14,306.70/mo, CT: $8,670.73/mo - $14,957.01/mo, DC & HI: $9,064.85/mo - $14,957.01/mo, NYC: $9,064.85/mo - $15,607.31/mo. Collierville range ($7,488.36/mo - $12,355.79/mo)

Pay:

Additional Details:

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)