Digital Literacy Trainer

FAMILY SERVICE AGENCY OF SAN FRANCISCO; San Francisco, Northern (CA, KY); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Fully-Paid Medical and Dental Plans

Health Reimbursement Card

Paid Time Off

Job summary

Felton Institute offers a Digital Literacy Trainer role focused on teaching technology to older adults and underserved community members. You will deliver in-person instruction, run workshops, and provide one-on-one coaching to improve digital skills for communication, healthcare access, employment, and daily tasks.

Training emphasizes inclusivity, language needs, and accessibility, with collaboration across centers and libraries.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Experience teaching or training older adults in technology or community settings.
• Ability to develop or adapt curriculum and training materials.
• Strong communication and interpersonal skills for explaining tech to non-technical learners.
• Experience working with diverse communities in inclusive learning environments.

Responsibilities

• Plan, develop, and deliver digital literacy curriculum and workshops for participants with varying tech experience.
• Create and update instructional materials and lesson plans to support learning.
• Deliver training to multilingual participants and coordinate with interpreters when needed.
• Help participants use computers, smartphones, tablets, and online tools with translations as necessary.
• Adapt teaching methods to meet diverse backgrounds and accessibility needs.

Skills

Bilingual English/Chinese

Curriculum development

Public speaking

Interpersonal skills

One-on-one instruction

Education

Bachelor's degree in Computer Science or related field

Job description

Digital Literacy Trainer

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Division Description

The Senior Division provides countywide programs in San Francisco and Alameda, helping older adults remain in the community and age with dignity, security, and a high quality of life. Felton’s programs deliver evidence-based treatments and practices, and we strive to hire staff offering culturally and linguistically appropriate services to meet the needs of older adults living in our communities. We specialize in a wide range of mental health and aging support services.

Program Description

The Tech Squad Digital Literacy Program provides technology training and digital inclusion services that help community members build confidence using computers, mobile devices, and online resources. Participants include older adults and other underserved community members seeking to improve digital skills for communication, healthcare access, employment, education, financial management, and everyday life.

The program serves individuals from diverse backgrounds, including older adults, people transitioning from homelessness, and individuals with behavioral health or substance use recovery needs. Training is delivered in a supportive, and respectful environment that promotes digital access, independence, and lifelong learning.

Position Summary

The Digital Literacy Trainer delivers engaging, participant-centered technology instruction through individual coaching and group workshops. The trainer adapts instruction to meet varying skill levels, learning styles, language needs, and accessibility needs while fostering an inclusive and welcoming learning environment.

Primary responsibilities include:

• Plan, develop, and deliver digital literacy curriculum, workshops, and one-on-one technology assistance for participants with varying levels of digital experience.
• Design, update, and maintain instructional materials, lesson plans, presentations, handouts, and other training resources to support participant learning.
• Deliver training to multilingual participants and collaborate with interpreters or bilingual staff when needed for participants in community centers, senior centers, libraries, and senior living buildings.
• Support participants in developing practical technology skills using computers, smartphones, tablets, and online applications. Communicate and interact with learners, providing translation of program materials.
• Adapt instructional approaches to effectively engage participants with diverse backgrounds, abilities, and life experiences, including older adults and individuals who may be transitioning from homelessness or participating in behavioral health or recovery services.
• Collaborate with program staff and community partners to coordinate services and support participant success.
• Maintain accurate attendance, participant progress, and program documentation.
• Promote digital inclusion by encouraging confidence, independence, and safe use of technology.
• Performs additional duties as assigned by supervisor.

Minimum Qualifications

• Bilingual/biliterate in English and Chinese is highly desirable but not required.
• Bachelor's degree in Computer Science or a related field preferred.
• Experience teaching or training older adults in technology, education, workforce, or community settings.
• Experience developing or adapting curriculum, lesson plans, workshops, or other learning materials.
• Strong communication and interpersonal skills, with the ability to explain technology to non-technical older adults in a clear, patient, and encouraging way.
• Experience working with diverse communities and creating an inclusive, respectful learning environment.
• Ability to facilitate both group training and one-on-one instruction, and work independently and collaboratively.

Additional Information:

Reports to: Tech Squad Director

Job Type: Full Time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $65,000 - $73,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

IMP NOTE: Job responsibilities are subject to change according to program requirements.