Instructional Support Coordinator

FAMILY SERVICE AGENCY OF SAN FRANCISCO; Alameda (CA); On-site; USD 68,000 - 84,000; Full time

Benefits offered by this job

Fully-Paid Medical and Dental Plans

403B with company match

Paid Time Off

Job summary

Felton Institute in Alameda is seeking an Instructional Support Coordinator to handle the administrative side of instructional programs, organize course materials, and track records to support learning and development.

You will maintain session plans, manuals, and e-learning materials, work with trainers and staff, and help identify training needs. A Bachelor's degree is required; hybrid schedule with four in-office days weekly and a salary around $76,000 per year.

Qualifications

• Bachelor's Degree required; field preferred in Education, Social Services, or Instruction.
• 2
• 3

Responsibilities

• Coordinate ongoing operation of instructional programs and support activities.

Skills

Communication

Organization

Customer service

Research skills

Written communication

Education

Bachelor's Degree in Education, Social Services, or Instruction

Tools

Microsoft Word

Excel

PowerPoint

Adobe Acrobat

Adobe Design Suite

Survey Monkey

Monday.com

Learning Registration

Learning Management Systems

Job description

Instructional Support Coordinator

Development/Training, Research, and Evaluation

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

The Felton Training, Research, and Program Evaluation team develops, implements, and coordinates training activities for Felton Institute employees and external stakeholders. It also produces program evaluations and impact assessments of Felton programs and contracted agencies. Additionally, the Division provides Peer Support Specialist training and technical assistance for behavioral health and social services community partners in California and other states.

Job Description

The Instructional Support Coordinator is responsible for carrying out the administrative aspects of a variety of instructional programs. This role ensures effective administration by organizing course materials, maintaining accurate records, and assisting with Staff in course management and evaluations to drive continuous improvement in learning and development.

Specific Duties / Responsibilities

• Coordinate and ensure the ongoing successful operation of instructional programs, including a combination of instructional support and administrative activities.
• Prepare, maintain, and update a variety of statistical reports, forms, surveys, and materials in assigned programs.
• Build and maintain positive, collaborative relationships with team members and stakeholders.
• Assist in identifying and researching training, learning, and development needs and solutions.
• Maintain training materials, including session plans, manuals, guidelines, handouts, and e-learning courses, while collaborating with subject matter experts to ensure high quality.
• Prepare briefs for Trainers and Directors as required.
• Undertake project work as needed.

Minimum Requirements and Qualifications

• Requires a Bachelor's Degree. Concentrating in Education, Social Services, or Instruction is strongly preferred. An equivalent combination of training and experience may substitute for education.
• Demonstrated ability to communicate creatively, clearly, and effectively, both orally and in writing.
• Demonstrated ability to organize and prioritize a heavy workload in a dynamic and complex environment to meet deadlines and daily requirements.
• Ability to provide quality client service to both internal and external contacts regarding matters of a complex nature and to build effective relationships.
• Ability to research various topics through web and library searches, interviews, and other methods, and to translate the knowledge into written collateral.
• Intermediate knowledge of a variety of computer software applications (i.e., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Adobe Design Suite, Survey Monkey, Monday.com, Learning Registration, and Management systems).

Additional Information:

Reports to: Director of Development

Job Type: Full-Time

Work Schedule: Hybrid – In Office 4 days per week

FLSA Status: Exempt

Salary - $76,000 Annually

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

IMP NOTE: Job responsibilities are subject to change according to program requirements.