Digital Lending Specialist

Truliant Federal Credit Union; Winston-Salem (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with matching

Paid holidays and PTO

Teammate loan discounts

Tuition reimbursement

Employee wellness program

Job summary

Truliant Federal Credit Union in Winston-Salem is seeking a Digital Lending Specialist to guide members through lending and deposit conversations across digital channels. You will move applications from inquiry to funding, balancing sales, service, accuracy, and compliance while partnering with underwriting and fulfillment teams.

The role requires strong lending knowledge, consultative service, and the ability to manage multiple conversations and deadlines in a fast-paced digital environment.

Qualifications

• 2+ years of experience in sales, customer engagement, or consultative service.
• Advanced knowledge of consumer lending and deposit products.
• Strong understanding of credit union operations and end-to-end service delivery.
• Ability to identify member needs and recommend financial solutions across lending and deposits.
• Familiarity with mortgage products and referring to specialists when needed.

Responsibilities

• Engage members by SMS, chat, phone, and email to understand needs and connect them with lending, deposit, and ancillary solutions.
• Manage lending opportunities from inquiry through funding, including follow-up on applications and cross-sell opportunities.
• Partner with underwriting and fulfillment teams to keep the process accurate, timely, and compliant.
• Identify friction points in the digital member journey and support new engagement initiatives.
• Collaborate with teams to improve digital lending experiences across channels.

Skills

Lending knowledge

Consultative selling

Customer communication

Time management

Education

High school diploma or equivalent

Bachelor's degree

Tools

CRM systems

Loan origination software

Excel

Outlook

Job description

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.Why this role mattersAt Truliant Federal Credit Union, digital lending is an important way we help members move forward with confidence. As a Digital Lending Specialist, you’ll guide members through lending and deposit conversations across digital channels, helping them understand options, make informed decisions, and feel supported from first inquiry through funding.This is a great opportunity for someone who enjoys consultative conversations, building trust through technology, and turning member needs into meaningful financial solutions.What you’ll doIn this role, you’ll take ownership of member lending opportunities that come through digital channels, while helping create a smooth, personal, and low-friction experience. You’ll balance sales, service, accuracy, and follow-through as you move applications forward and partner with others to remove barriers along the way.Day to day, you’ll:Engage members by SMS, chat, phone, and email to understand their needs and connect them with lending, deposit, and ancillary solutions.Manage lending opportunities from inquiry through funding, including follow-up on applications, pre-approvals, and cross-sell opportunities.Partner with underwriting and fulfillment teams to keep the process accurate, timely, compliant, and member-focused.Beyond that, your work will include identifying friction points in the digital member journey, supporting new engagement initiatives, and helping Truliant continue improving how members experience lending online and over the phone.What you bringWe’re looking for someone who brings strong lending knowledge, a consultative service mindset, and the ability to stay organized in a fast-paced digital environment. This role is a great fit if you can build trust quickly, communicate clearly, and manage details without losing sight of the member experience.This role is a great fit if you have:Required Experience:2+ years of experience in sales, customer engagement, or consultative service.Required Skills:Advanced knowledge of consumer lending and deposit products, including ancillary products and services.Strong understanding of credit union operations, policies, and end-to-end service delivery channels.Ability to identify member needs and recommend appropriate financial solutions across lending and deposit relationships.Working knowledge of mortgage products, with the ability to identify needs and refer members to a mortgage specialist.Clear verbal and written communication across digital channels and phone interactions.Service recovery and de-escalation skills that reinforce trust and create a consistent member-centered experience.Ability to navigate multiple systems at once, including CRM and loan origination tools.Intermediate Microsoft Office skills, including Excel and Outlook.Strong problem-solving, time management, organization, and attention to detail in documentation, disclosures, and member communications.Ability to follow regulatory requirements, policies, and procedures while maintaining confidentiality and protecting member data.Flexibility to adapt to changing priorities, business needs, evolving digital tools, and continuous improvement initiatives.Ability to work independently and collaboratively while staying composed and effective under pressure.Education/Certifications:High school diploma or equivalent required.You should also be comfortable managing multiple digital conversations, follow-up priorities, and application details while keeping the member experience clear, timely, and compliant.What sets you apartYou don’t need to check every box, but here’s what will help you thrive in this role:Bachelor’s degree.1+ year of experience in a financial services or lending environment.1+ year of experience in a digital, contact center, or high-volume inbound/outbound environment.What you’ll getWe believe in supporting our team members both professionally and personally.In this role, you can expect:A member-focused credit union environment where your conversations can directly improve members’ financial outcomes.The opportunity to build lending, deposit, digital engagement, and relationship-building skills in one role.Collaboration with underwriting, fulfillment, and service partners who help create a smoother end-to-end member experience.Exposure to evolving digital tools, pilot programs, and process improvements that shape how Truliant serves members in modern channels.A role where strong follow-through, thoughtful recommendations, and a service-first approach are recognized as part of team success.Ready to Apply?If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!As a member of the Truliant family, you will enjoy the following full time benefits:No-cost employee Medical, dental, vision coveragePrescription benefits (including mail order)Paid holidays and Paid Time Off (PTO)401(k) plan with contribution matchingPaid community involvement volunteers hoursPaid group life InsuranceTeammate loan discountsTuition reimbursementShort and long-term disabilityHealth & Wellness programTeledoc (physician video conferencing)Onsite fitness facilities or health club reimbursementEmployee Assistance Program (EAP)Medical flexible spending accountDependent care flexible spending account