Digital IT Program Manager

Travel + Leisure Co.; Orlando (FL); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible spending accounts

Life and accident coverage

Disability coverage

Paid time off and holidays (subject to

401k with employer match

Wellness program

Employee Assistance Program

Parental leave assistance

Volunteer time off

Job summary

Travel + Leisure Co. in Orlando, FL seeks a Digital IT Program Manager to lead programs and portfolios within the Digital Technology group, guiding multiple projects of medium to high complexity and mentoring project managers.

You will collaborate with Delivery, Product and Engineering to implement the digital operating model and scale AI initiatives. Responsibilities include managing budgets, schedules, risks, vendor relations, and driving organizational change and adoption of new ways of

Qualifications

• Bachelor's degree in computer science or related field, or equivalent.
• PM certification or equivalent experience in leading programs.
• Strong leadership, facilitation, negotiation and mentoring abilities.
• Excellent communication and ability to present to executive leadership.
• Experience leading PMOs, steering committees and large cross-functional programs.
• Proven track record in managing program-level budgets, schedules, scope and risks.
• Experience with procurement management and vendor relationships.
• 10+ years in project/program management with team development experience.
• 7+ years IT capacity across applications, databases and networks.
• 1+ years of Agile project experience; digital portfolio and AI initiatives preferred.

Responsibilities

• Oversee communication to business and IT leadership, sponsors, and teams; lead reviews and audits.
• Lead program and project financial management, expenditures and vendor relations.
• Manage risks, issues and changes; act as escalation path for program managers.
• Improve PMO operations, scheduling standards and road-mapping for IT practices.
• Direct transformation initiatives to scale the digital operating model and AI-enabled initiatives.

Skills

Leadership

Communication

Negotiation

Mentoring

Personnel management

Presentation to executives

Vendor management

Budgeting

Risk management

Change management

Program management

Scheduling / road-mapping

Agile knowledge

Education

Bachelor's degree in computer science, or a related discipline or equivalent

Tools

Clarity

Jira

Confluence

MS Office Suite

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Digital IT Program Manager provides leadership, management, and direction for programs and investments across the Digital Technology portfolio. Will support multiple programs and/or portfolios which will include multiple projects with various degrees of complexity, primarily medium to high complexity. Supervisory responsibility for Project Managers supporting Program or Portfolio of projects – including development, training, mentoring/coaching, oversight, guidance, and risk/issue or conflict resolution.

The Program Manager will be responsible for supporting the implementation of the Digital Tech operating model in partnership with the Delivery, Product and Engineering teams. This role will direct transformation initiatives for activating and scaling the digital operating model and AI enabled initiatives and ensures organizational change management, communications, learning and development resources are provided to enable capability growth and accelerated adoption of the new ways of working.

How You'll Shine:

• Communication and Leadership - Oversees continuous communication to business and IT leadership, project managers, project teams, customers, vendors, and sponsors regarding the status of the program or portfolio. Facilitates Portfolio and/or Program Reviews and provides information for audits, status reports, and review meetings. Partners with sponsor to provide program progress and status updates to executive leadership.

• Program Budget and Schedule - Leads project managers on program & project financial management including planned and actual schedule and resources utilization, and compiles project financials for program and portfolio level reporting. Manages Program/Project Expenditures including capital and expense. Oversees vendor relations and procurement associated with the program.

• Risk, Issue and Change Management - Manages issues, risks, and changes using appropriate and agreed upon processes and tools established within the Project Management Office. Acts as escalation path or senior advisor for project managers regarding conflict, risks, issues or changes associated with program.

• Program/PMO Operation Efficiencies - Utilizes and makes recommendations to improve established scheduling techniques to derive the project schedules, identifies the critical path and potential risks. Effectively applies and improves the scheduling standards, enforces them with the project teams and provides guidance for Project Managers & Coordinators. Facilitates and actively participates in the continued development and execution of strategic road-mapping for the maturity of IT PMO practices and policies.

What You'll Bring:

• Bachelor's degree in computer science, or a related discipline or equivalent

• Project Management certification or equivalent

• Strong leadership, facilitation, negotiation, mentoring and personnel management

• Strong communication skills and ability to present to Executive Level management.

• Oversite of leading and creating presentations for Program Steering Committee(s) in alignment with the line of business (LoB), Business Solution Directors (BSDs) and IT Senior Leadership (IT SLT)

• Experience leading and or managing resources – including establishing development plans, coaching/mentoring, and conflict resolution.

• Experience managing program level and project financials, schedules, scope and risks using established methodology.

• Experience managing internal and external client expectations on program requirements and deliverables

• Experience leading large and diverse IT project teams in a matrix environment – including internal resources, vendors, onsite and co-located teams, and ensuring successful completion of all phases of complex programs.

• Experience leading medium to large scale new application development or infrastructure deployment projects.

• Experience with and knowledge of multiple systems development life cycles, (i.e. Iterative, Agile, Waterfall, etc.)

• Strong understanding of enterprise-wide infrastructure platforms and services as well as security and compliance policies and procedures.

• Experience in procurement management of large projects – including identifying procurement / vendor needs, selecting vendors, managing relationships, & monitoring performance.

• Master level experience / proficiency in MS Office Suite of products, (i.e. Visio, Excel, PowerPoint, Outlook, etc.)

• Proficiency with Clarity, Jira, and Confluence

• 10+ years of experience in a Project and/or Program Management role with a strong background in team development and Program Management office as well as leading large programs.

• 7+ years in an information technology capacity with understanding of various technologies including, applications, databases, networking, telecommunications and connectivity

• 1+ years of experience with Agile Projects preferred

• Preferred experience in leading digital portfolio and AI enabled initiatives

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Wish day paid time to volunteer at an approved organization of your choice

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

• Legal and identify theft plan

• Voluntary income protection benefits

• Wellness program (subject to provider availability)

• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.