Digital & IT - PRM Sr. Analyst

PARKER HANNIFIN CORP; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Parker Hannifin is seeking a Digital and IT Senior Analyst to define business processes and align technical solutions with business strategy, focusing on the Salesforce Partner Relationship Management portal for Parker’s Distributor network, plus Rebate, Case, Claim, Quoting and Pricing management.

The role requires leading IT projects, performing systems analysis, and delivering quality solutions with cross-functional teams across the globe. Strong communication and leadership are essential.

Qualifications

• Bachelor’s degree in computer science, information systems, or related area.
• Business application experience, ideally with a Sales and Marketing focus.
• Core business and business systems experience and willingness to cross train to new technologies.
• Sales and marketing application experience including CRM and content management.
• Experience with Salesforce CRM in general; Experience Cloud preferred.
• Quoting/Pricing and/or Rebate management experience advantageous but not essential.
• Proven analytical skills and ability to explore resources to aid resolution.
• 5+ years related IT experience.
• Excellent written and verbal communication and collaboration skills.
• Strong interpersonal skills and ability to relate to all levels of the organization.
• Demonstrated leadership, learning agility and adaptability.
• Proven ability to lead teams and manage projects effectively.
• Adaptable approach and ability to work in a global team.

Responsibilities

• Leads or co-leads complex and global digital/IT project tasks delivering results.
• Performs system analysis and identifies gaps in technology or processes.
• Assists in development and implementation of new technologies/services.
• Develops relationships with business partners for future capabilities.
• Communicates decisions and formalizes recommendations to stakeholders.
• Contacts 3rd party IT and service vendors for communications and expectations.
• Manages priorities and mentors team members.
• Delivers multiple solutions while managing conflicting priorities.
• Creates testing and training documentation and best practices.
• Conducts knowledge transfer and cross-training with team members.
• Encourages feedback to deliver quality solutions.
• Supports existing live locations user base and after-hours support.
• Travel flexibility as needed.

Skills

Leadership

Cross-functional collaboration

Analytical skills

Communication

Education

Bachelor's degree in CS/IS/related

Tools

Salesforce CRM

Experience Cloud

Job description

Position Summary

The Digital and IT Senior Analyst will be responsible for defining business processes, aligning technical solutions to business strategy and the enablement, deployment and support of our Digital Selling Application Portfolio, with our current major key focus area, the Salesforce Partner Relationship Management portal dedicated to Parker’s Distributor network. Along with Rebate Management, Case Management, Claim Management, Quoting and Pricing.

Responsibilities

Essential Functions:

• Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed, ensuring standard deployment of functionality and processes worldwide.
• Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function.
• Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure.
• Develop relationships with business partners and collaborate on future capabilities and enhancements.
• Communicates decisions & formalize recommendations impacting area of responsibility to managerand business partners and key stakeholders where appropriate.
• Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors.
• Manages own priorities and provides direction, guidance and mentoring to team members.
• Delivers multiple solutions while managing conflicting priorities and resources.
• Creating application testing and training documentation, best practice guides and general user documentation.
• Conducts knowledge transfer and/or cross training with team members.
• Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions.
• Support existing live locations user base.
• Available to provide after-hours technical support as needed.
• Ability to travel as needed

Qualifications

• Bachelor’s degree in computer science, information systems, or related area (Or international equivalent)
• Business application experience, ideally with a Sales and Marketing focus.
• Core business and business systems experience and the candidates should be willing to cross train to new technologies.
• Sales and marketing application experience including CRM and content management.
• Experience with Salesforce CRM in general, Experience Cloud is preferred.
• Quoting/Pricing and/or Rebate management experience would be an advantage but not essential.
• Proven analytical skills and the ability to explore a multitude of resources to aid resolution are essential.li>
• 5+ years related IT experience.
• Excellent written and verbal communicationand collaborationskills.
• Strong interpersonal skills, relates well with all levels of the organization.
• Demonstrated leadership aptitude, learning agility, and adaptability.
• Demonstrated ability to lead teams and manage projects effectively.
• An adaptable approach and the ability to work in a global team are pre-requisites

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Aff Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

Employees & Job Applicants | U.S. Equal Employment Opportunity Commission