Digital Health Medical Assistant — Patient Support

OSF HealthCare; Peoria (IL); On-site; USD 25,000 - 29,000; Full time

Job summary

OSF HealthCare is seeking a Digital Care Medical Assistant to handle non-acute triage calls and support patient care through digital platforms. The role works with patients, caregivers, providers, and nurses to ensure timely, compassionate care in a fast-paced environment.

The ideal candidate has at least 1 year of clinical experience, a high school diploma or GED, and excellent communication and computer skills, including proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED is required.
• 1 year of clinical experience.
• Typing speed of 35 words per minute or higher.
• Excellent interpersonal and communication skills.
• Solid computer skills, including Microsoft Office.

Responsibilities

• Handle non-acute triage clinical calls for patients or caregivers.
• Collaborate with patients, providers, and nurses to meet care needs.
• Utilize digital platforms to deliver care and facilitate communication.

Skills

Interpersonal skills

Communication skills

Typing 35 wpm

MS Office

Computer literacy

Analytical thinking

Confidentiality awareness

Education

High School Diploma/GED

Medical Assistant program

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Digital Care Medical Assistant to handle non-acute triage calls and support patient care through digital platforms. The role works with patients, caregivers, providers, and nurses to ensure timely, compassionate care in a fast-paced environment.

The ideal candidate has at least 1 year of clinical experience, a high school diploma or GED, and excellent communication and computer skills, including proficiency with Microsoft Office.