Digital Fulfillment Lead — Multiplatform Grocery Delivery

The Fresh Market; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Paid time off and purchase plans

Medical, Dental, Vision, Disability, &

Life Insurance

Job summary

The Fresh Market in Fort Lauderdale is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital orders across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will own speed-to-pick, order accuracy, and consistency across platforms, partnering with store leadership to keep product availability and presentation top-notch while delivering hospitality and a frictionless guest experience.

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Communication

Prioritization

Technology proficiency

Retail/ecommerce experience

Education

High school diploma or equivalent

Job description

The Fresh Market in Fort Lauderdale is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital orders across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will own speed-to-pick, order accuracy, and consistency across platforms, partnering with store leadership to keep product availability and presentation top-notch while delivering hospitality and a frictionless guest experience.