Digital Fulfillment Lead: Build Teams & Deliver Excellence

Walmart Inc.; Norton Shores (MI); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

Walmart Muskegon, MI is seeking a Digital Coach to lead the store's online pickup and delivery operations, including picking, staging, dispensing and delivery readiness. You will manage digital associates and drive excellent customer service in a fast-paced omni-channel environment.

You will recruit and develop talent, set shift goals, monitor key metrics, and champion safety, compliance, and cost-conscious, high-quality service for local customers.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ years of supervisory or leadership experience in retail, digital fulfillment, e-commerce operations, logistics, or related environment.
• Demonstrated ability to communicate effectively, manage competing priorities, and lead diverse teams.

Responsibilities

• Recruit, interview, hire, and onboard qualified associates to fulfill staffing needs.
• Oversee training programs for digital processes and quality picking.
• Assign duties, coach performance, and conduct appraisals.
• Foster an inclusive culture and Open Door Policy.
• Coordinate daily digital fulfillment activities to meet cycle times.
• Set shift goals and monitor metrics like OTP, FTPR, Pre-Sub, and dispense times.
• Collaborate with store teams to resolve bottlenecks and improve inventory.
• Ensure compliance with safety, wage-hour policies and procedures.

Skills

Supervisory experience

Communication skills

Leadership

Retail / digital fulfillment

Education

High school diploma / GED

Associate's or Bachelor's in Business / Supply Chain (preferred)

Job description

Walmart Muskegon, MI is seeking a Digital Coach to lead the store's online pickup and delivery operations, including picking, staging, dispensing and delivery readiness. You will manage digital associates and drive excellent customer service in a fast-paced omni-channel environment.

You will recruit and develop talent, set shift goals, monitor key metrics, and champion safety, compliance, and cost-conscious, high-quality service for local customers.