Digital Field Technician

Intersection; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Intersection is seeking a Digital Field Technical Support Specialist to maintain LinkNYC kiosks throughout New York City. This role requires effective communication, familiarity with electro-mechanical components, and the ability to work in various weather conditions. Responsibilities include performing in-field adjustments and maintaining supplies, supporting the ambitious expansion of LinkNYC's services.

Qualifications

• Comfort with electro-mechanical components.
• Ability to lift and sustain 50 lbs. overhead.
• Able to communicate both verbally and in writing.

Responsibilities

• Assist technicians with loading and unloading vehicles.
• Perform in-field replacements of failed components.
• Deliver inventory and perform in-house refurbishment.

Skills

Electro-mechanical components

Communication

Troubleshooting

Use of hand and power tools

Job description

Intersection is the managing member of CityBridge, and the hiring entity. CityBridge is the owner and operator of the LinkNYC network. At LinkNYC you’ll have access to all of Intersection’s incredible benefits and career opportunities.

LinkNYC is a first-of-its-kind communications network that provides free super fast, public Wi-Fi, phone calls, device charging, and access to city services to millions of New Yorkers and visitors across the five boroughs. And through content programs like Link Local and #ArtOnLink, LinkNYC is also a platform for community and civic engagement that supports small businesses, community organizations, and local artists. LinkNYC is delivered through a partnership between the City of New York and CityBridge, a NYC-based consortium of leading experts in media, technology, and connectivity.

LinkNYC recently received a $200 million investment that will accelerate the expansion of the network throughout New York City, expanding 5G access and bringing free high-speed Wi-Fi and other critical services to more New Yorkers in more neighborhoods across the city. Over the next several years, LinkNYC will more than double its current footprint, expanding its free public Wi-Fi network across thousands of newly deployed, second generation 5G-enabled kiosks, called Link5G. We’re building out our team to help us achieve our ambitious goals.

What is the Role?

As a Digital Field Technical Support Specialist at Intersection, you will assist in maintaining these kiosks in NYC. You should be able to communicate effectively both verbally and in writing, and you must possess a valid driver's license with a good driving record. You should be comfortable working in the elements year-round. Knowledge of Manhattan and the surrounding boroughs is a plus

What you will accomplish:

• Assist Digital Field Technician(s) with loading and unloading vehicles
• Perform in-field replacements of failed consumable parts; i.e. USB boards, Intake Grills
• Perform in-field power cycling for down kiosks
• Deliver inventory replenishment on-site and between vendors
• Assemble LinkNYC components in-house to support repair activities
• Perform in-house refurbishment of failed LinkNYC components to support replacement of components for the repair operation
• Provision LinkNYC components in-house with required firmware, software and operating systems
• Perform in-house testing LinkNYC components to identify cause of failures and current capacity of the component

You're a great fit for this role because:

• Comfort and familiarity with electro-mechanical components
• Ability to use common hand and power tools, may require use of specialized tools
• Follow documented procedures in fitting, adjusting and proper functioning of parts
• Ability to communicate both verbally and in writing
• Ability to read and understand technical documents and procedures
• Ability to troubleshooting
• Ability to lift and sustain 50 lbs. overhead for a short period of time
• A self-starter requiring little supervision is preferred

Rate: $20/hr

Offers of employment are contingent upon successfully passing a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.

At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It’s our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.