Digital Experience Specialist (Technology Support Specialist)

Loudoun County Public Schools; Sterling (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Loudoun County Public Schools is seeking a Digital Experience Specialist to maintain a complex technology environment so that students, teachers, and staff can stay focused on learning. The role supports multiple schools and administrative sites with a deep technical understanding of the digital learning environment.

Responsibilities include coordinating technology purchases, managing incidents, deploying and maintaining equipment, and developing documentation for staff and students.

Qualifications

• Associates degree or two years of equivalent IT experience.
• Certifications such as MCP/MCSA, ITILv4, HDI, A+, N+ preferred.

Responsibilities

• Consult staff to maintain all technology elements at the location.
• Collaborate on technology purchases and resource allocation.
• Communicate system changes, issues, and projects to staff.
• Own incidents reported by staff and students and ensure timely resolution.
• Deploy, install, troubleshoot, repair, and maintain technology equipment and peripherals.
• Maintain accurate inventory of equipment for buildings, students, and staff.
• Perform system administration tasks, including user accounts and district-approved software.
• Implement emerging technologies, monitor progress, and report findings to leadership.
• Develop and maintain knowledge articles and technical documentation for students and staff.

Skills

Oral communication

Written communication

Interpersonal skills

Education

Associates degree or two years of IT experience

Job description

Job Overview

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical understanding of the digital learning environment and serves as a support resource for Digital Experience Specialists across multiple schools and administrative sites.

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical understanding of the digital learning environment and serves as a support resource for Digital Experience Specialists across multiple schools and administrative sites.

Digital Experience Specialists may be reassigned to assist and/or support other locations to meet the needs of the district, in accordance with School Board Policy.

Roles And Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Consults with staff to maintain all technology elements within the assigned location.
• Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
• Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
• Serves as assigned owner of all incidents reported by staff and students and ensures resolution in a timely and effective manner.
• Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
• Maintains accurate inventory of technology equipment assigned to buildings, students, and staff.
• Performs system administration work to include user account management and installation of district approved software.
• Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
• Develops and maintains knowledge articles and related technical documentation for students and staff.

Qualifications

Education

Associates degree or two years of equivalent experience in an Information Technology field

Experience

Licenses and Certifications

MCP or MCSA, ITILv4, HDI, A+, N+ certifications preferred

Knowledge, Skills And Abilities

• Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences
• Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines

Physical Requirements

The following provides a brief description of physical requirements for this position: While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The employee may climb a ladder and work in confined spaces.

Reports To: Coordinator, Digital Experience

FLSA Status: Non-Exempt

Months/ Days/ Hours: 12 Months/ 254 Days/ 8 hours

Salary Level: Universal/Scale B - Level 8

Salary Scale: https://www.lcps.org/compensation

Salary Range: $29.20 - $37.58

Remote Work Eligible: No

Union Designation: Non-Certified

Essential Personnel Disclosure

Employees who perform the responsibilities of this job are considered essential personnel. Essential personnel are designated employees who must report for work during a delay or emergency situations. A workplace emergency is an unforeseen situation that threatens the staff, pupils, or the public; disrupts or shuts down business operations; or causes physical or environmental damage. Emergencies may be natural or manmade. It is incumbent upon the supervisor to inform and confirm which essential personnel are required to work during emergency closings. Notification and confirmation of the expectation of essential personnel to report to work, or maintain as-needed status, will be executed with as much advanced notice as possible via in-person communication or email.