Digital Experience, Senior Specialists and Specialists

RKD Group, Inc.; Oregon; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

Competitive compensation

Remote work

Job summary

RKD Group, Inc. is seeking Digital Experience Senior Specialists and Specialists to deliver breakthrough results for nonprofit clients. You will lead senior client relationships, guide cross-functional teams, and craft multi-channel digital programs with a strategic mindset.

This remote role offers mentorship, budget awareness, and accountability for on-time delivery. You will partner with Pod Managers and internal RKD teams, building roadmaps, managing spend, and translating analytics into

Qualifications

• Bachelor's degree in marketing, communications, or related field.
• 5–7 years of experience in digital marketing or agency account management (3-5 years for Specialist).
• Proven track record of managing complex client relationships and multi-channel digital programs.
• Strong budget management, strategic planning, and presentation skills.

Responsibilities

• Senior Client Leadership: Serve as the senior relationship lead for assigned accounts, owning overall client satisfaction and retention.
• Senior Client Leadership: Proactively identify strategic opportunities, risks, and growth areas within client portfolios.
• Senior Client Leadership: Lead high-stakes client meetings, presentations, and strategic reviews.
• Senior Client Leadership: Manage escalations and navigate complex client situations with professionalism and solutions-oriented thinking.
• Digital Strategy & Planning: Lead the development of comprehensive digital strategy plans, including channel mix recommendations, audience strategies, and program roadmaps.
• Digital Strategy & Planning: Develop and manage multi-channel budgets and revenue projections with accuracy and strategic intent.
• Digital Strategy & Planning: Integrate knowledge of email, CRO, digital media (paid search, paid social, programmatic), and texting into unified, goal-aligned programs.
• Cross-Functional Integration: Drive cross-functional collaboration with Pod Managers and internal RKD teams to ensure cohesive, timely delivery of integrated work.
• Cross-Functional Integration: Align internal teams around client priorities and ensure clear communication of scope, timelines, and goals.
• Cross-Functional Integration: Identify and resolve bottlenecks in the fulfillment process.
• Team Development: Mentor and guide Coordinators, supporting their growth and day-to-day work.
• Team Development: Provide feedback on work quality and help elevate team capabilities across the group.
• Reporting, Analytics & Optimization: Oversee performance analysis across digital programs and translate results into client recommendations.
• Reporting, Analytics & Optimization: Champion a test-and-learn culture, ensuring insights are documented and applied to future strategy.
• Reporting, Analytics & Optimization: Monitor portfolio-level performance trends and alert leadership to risks or opportunities.

Skills

Digital marketing

Agency account management

Client leadership

Budget management

Strategic planning

Mentoring

Education

Bachelor's degree in marketing, communications, or related field

Job description

A career that makes a difference! RKD Group, a direct response marketing and advertising agency, is seeking Digital Experience, Senior Specialists and Specialists to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.

The Digital Experience, Senior Specialist leads a portfolio of complex or high-priority client accounts, delivering strategic digital counsel and ensuring high-impact program results. This role combines strong client leadership with internal team management, mentorship of junior staff, and advanced analytical and strategic capabilities.

The Digital Experience, Specialist owns the day-to-day client relationship for a portfolio of accounts. This role is responsible for delivering exceptional client experiences, overseeing the execution of integrated digital programs, and managing cross-functional collaboration to ensure quality and on-time delivery. They serve as a trusted client leader and internal project leader. They develop strategy plans and program roadmaps for assigned accounts and build (and manage) account budgets, track spend and prepare financial projections.

Key Responsibilities for Sr Specialist

• Senior Client Leadership: Serve as the senior relationship lead for assigned accounts, owning overall client satisfaction and retention.
• Senior Client Leadership: Proactively identify strategic opportunities, risks, and growth areas within client portfolios.
• Senior Client Leadership: Lead high-stakes client meetings, presentations, and strategic reviews.
• Senior Client Leadership: Manage escalations and navigate complex client situations with professionalism and solutions-oriented thinking.
• Digital Strategy & Planning: Lead the development of comprehensive digital strategy plans, including channel mix recommendations, audience strategies, and program roadmaps.
• Digital Strategy & Planning: Develop and manage multi-channel budgets and revenue projections with accuracy and strategic intent.
• Digital Strategy & Planning: Integrate knowledge of email, CRO, digital media (paid search, paid social, programmatic), and texting into unified, goal-aligned programs.
• Cross-Functional Integration: Drive cross-functional collaboration with Pod Managers and internal RKD teams to ensure cohesive, timely delivery of integrated work.
• Cross-Functional Integration: Align internal teams around client priorities and ensure clear communication of scope, timelines, and goals.
• Cross-Functional Integration: Identify and resolve bottlenecks in the fulfillment process.
• Team Development: Mentor and guide Coordinators, supporting their growth and day-to-day work.
• Team Development: Provide feedback on work quality and help elevate team capabilities across the group.
• Reporting, Analytics & Optimization: Oversee performance analysis across digital programs and translate results into client recommendations.
• Reporting, Analytics & Optimization: Champion a test-and-learn culture, ensuring insights are documented and applied to future strategy.
• Reporting, Analytics & Optimization: Monitor portfolio-level performance trends and alert leadership to risks or opportunities.

Requirements

• Bachelor's degree in marketing, communications, or related field; advanced degree a plus.
• 5–7 years of experience in digital marketing or agency account management (3-5 years for Specialist).
• Proven track record of managing complex client relationships and multi-channel digital programs.
• Strong budget management, strategic planning, and presentation skills.
• Experience mentoring or leading junior team members.

Location: remote.

Pay Range expected for the position: $65,000 - $85,000 annually.

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits.

RKD Group is an Equal Employment Opportunity employer.

No sponsorships available for this position.