DIGITAL EXPERIENCE REPRESENTATIVE I (Bilingual-Spanish) P/T

Uncle Credit Union; Livermore (CA); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Spanish language premium

Job summary

Uncle Credit Union Livermore, California, is seeking a part-time Digital Experience Representative I (Bilingual-Spanish). You will assist members via phone, chat, and email, and educate them on digital tools.

You'll build relationships, handle inquiries, and support transactions while meeting service and referral goals. Spanish language skills are preferred, and you will work on-site in a fast-paced, member-focused environment.

Qualifications

• High school diploma or equivalent.
• Six months or more of banking, credit union, financial services, call center, or customer service experience.
• Strong communication, problem-solving, relationship-building skills and strong verbal and written communication ability.
• Comfortable using multiple computer systems and applications.
• Ability to thrive in a fast-paced, team-oriented environment.
• Spanish speaking is preferred.

Responsibilities

• Assist members through in-bound, phone, chat, and email interactions.
• Build relationships by identifying member needs and recommending appropriate products and services.
• Educate members on credit union products, services, and digital banking tools.
• Support account inquiries, transactions, technical support, and service requests.
• Meet service, quality, and referral goals.
• Accurately document member interactions and maintain compliance with policies and regulations.
• Collaborate with team members to deliver an outstanding member experience.

Skills

Bilingual Spanish

Customer service

Communication

Problem solving

Relationship building

Multi-system proficiency

Education

High school diploma or equivalent

Job description

DIGITAL EXPERIENCE REPRESENTATIVE I (Bilingual-Spanish) P/T

Uncle Credit Union Livermore, California, United States

About this position

UNCLE Credit Union

Join an award-winning team! UNCLE Credit Union has been voted Best Credit Union in the East Bay for nine consecutive years and a Top Workplace for five consecutive years. We're looking for anon-sitePart-Time member-focused professional who is passionate about helping people achieve financial success through exceptional service and personalized financial solutions.

What You'll Do

• Assist members through in-bound, phone, chat, and email interactions


• Build relationships by identifying member needs and recommending appropriate products and services.


• Educate members on credit union products, services, and digital banking tools.


• Support account inquiries, transactions, technical support, and service requests.


• Meet service, quality, and referral goals.


• Accurately document member interactions and maintain compliance with policies and regulations.


• Collaborate with team members to deliver an outstanding member experience.

What We're Looking For

• High school diploma or equivalent.


• Six months or more of banking, credit union, financial services, call center, or customer service experience.


• Strong communication, problem-solving, relationship-building skills and strong verbal and written communication ability


• Comfortable using multiple computer systems and applications.


• Ability to thrive in a fast-paced, team-oriented environment.


• Spanish speaking is preferred

Why UNCLE?

At UNCLE Credit Union, you'll be part of a collaborative culture that values service, growth, and community impact. If you're motivated by helping others and creating exceptional member experiences, we'd love to hear from you.

Compensation:

• $23-27/hr. DOE. (Additional: Spanish Speaker hourly premium)

Salary Information

$23 - $27Hourly Wage