DIGITAL EXPERIENCE REPRESENTATIVE I

Automatic Data Processing, Inc.; Livermore (CA); On-site; USD 32,000 - 37,000; Full time

Job summary

UNCLE Credit Union in Livermore, CA is seeking an on-site, member-focused professional to deliver exceptional service and personalized financial solutions.

The role handles in-bound interactions and helps members with banking products, digital tools, and account inquiries while meeting service and referral goals.

Employment is full-time with a competitive hourly wage of $23 to $27, DOE, with potential Spanish language premium.

Qualifications

• High school diploma or equivalent.
• Six months+ banking, credit union, financial services, call center, or customer service experience.
• Strong communication, problem-solving, and relationship-building skills.
• Able to use multiple computer systems and applications.
• Thrives in a fast-paced, team-oriented environment.
• Spanish speaking is preferred but not required.

Responsibilities

• Assist members through in-bound, phone, chat, and email interactions.
• Build relationships by identifying member needs and recommending appropriate products and services.
• Educate members on credit union products, services, and digital banking tools.
• Support account inquiries, transactions, technical support, and service requests.
• Meet service, quality, and referral goals.
• Document member interactions and maintain compliance with policies and regulations.
• Collaborate with team members to deliver an outstanding member experience.

Skills

Communication

Problem solving

Relationship building

Tech savvy

Spanish language

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Individ Contributor Livermore, CA, US

Salary Range: $23.00 To $27.00 Hourly

UNCLE Credit Union

Join an award-winning team! UNCLE Credit Union has been voted Best Credit Union in the East Bay for nine consecutive years and a Top Workplace for five consecutive years. We're looking for anon-site member-focused professional who is passionate about helping people achieve financial success through exceptional service and personalized financial solutions.

What You’ll Do

• Assist members through in-bound, phone, chat, and email interactions
• Build relationships by identifying member needs and recommending appropriate products and services.
• Educate members on credit union products, services, and digital banking tools.
• Support account inquiries, transactions, technical support, and service requests.
• Meet service, quality, and referral goals.
• Accurately document member interactions and maintain compliance with policies and regulations.
• Collaborate with team members to deliver an outstanding member experience.

What We’re Looking For

• High school diploma or equivalent.
• Six months or more of banking, credit union, financial services, call center, or customer service experience.
• Strong communication, problem-solving, relationship-building skills and strong verbal and written communication ability
• Comfortable using multiple computer systems and applications.
• Ability to thrive in a fast-paced, team-oriented environment.
• Spanish speaking is preferred, but not required

Why UNCLE?

At UNCLE Credit Union, you'll be part of a collaborative culture that values service, growth, and community impact. If you're motivated by helping others and creating exceptional member experiences, we’d love to hear from you.

Compensation:

• $23-27/hr. DOE. (Additional: Spanish Speaker hourly premium)