Digital Experience Manager - eCommerce (Remote*)

ODP Business Solutions; Boca Raton (FL); Remote; USD 75,000 - 118,000; Full time

Job summary

A leading company in B2B solutions seeks a Digital Experience Manager for eCommerce to enhance customer satisfaction and sales performance. This remote role involves leveraging analytics to optimize product categories and collaborating with various teams for effective online merchandising.

Benefits

401(k) plan

Competitive salary

Incentive program eligibility

Qualifications

• Minimum 5 years of experience in eCommerce and merchandising.
• Proficiency in Google Analytics and Adobe tools.
• Excellent communication skills, both written and verbal.

Responsibilities

• Optimize product category performance metrics on ODPBusiness.com.
• Collaborate with marketing and product management on category needs.
• Analyze customer behavior to improve overall user experience.

Skills

Analytical

User experience

On-Site Merchandising

Education

Bachelor's degree in Business Administration, Ecommerce, Marketing, Information Technology

Master’s degree

Tools

Google Analytics

Adobe Experience Manager

Adobe Target

Job description

Digital Experience Manager - eCommerce (Remote*)

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Overview

The eCommerce Digital Experience Manager is responsible for categories focused on the customer experience and website merchandising in order to increase conversion and improve customer experience on our WWW & BSD websites by monitoring KPI trends on storefront, category and sku pages. Collaborates with marketing, merchandising, SEO, product and technology teams as well as eComm peers and leadership on website category optimizations and experiences.

Overview

The eCommerce Digital Experience Manager is responsible for categories focused on the customer experience and website merchandising in order to increase conversion and improve customer experience on our WWW & BSD websites by monitoring KPI trends on storefront, category and sku pages. Collaborates with marketing, merchandising, SEO, product and technology teams as well as eComm peers and leadership on website category optimizations and experiences.

This role is remote but based on location, could be hybrid. Applicants located within a 30 mile radius of an ODP Corp building could be required to go in office 2x’s a week.

Primary Responsibilities

• Operates independently when identifying opportunities to optimize product category performance metrics on ODPBusiness.com website.
• Utilizes Google Analytics, Glassbox, and Medallia to analyze the data in order to understand the customer’s behavior regarding specific categories and actions to improve the experience.
• Works with product management and marketing teams to understand the category needs on the websites. Supports new product launches and other seasonal launches (such as Back to school).
• Collaborates with eCommerce and development peers on category optimizations regarding search, taxonomy, storefronts, sku page, etc.
• Works with digital marketing to ensure product launches and other category efforts are aligned with our website experiences.
• Helps monetization team on site placements to drive incremental vendor support.
  
  

Education And Experience

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Business Administration, Ecommerce, Marketing, Information Technology, or a related field. Master’s degree is a plus.
• Minimum Years of Experience: 5
• Type of Experience: Ecommerce, Merchandising, On-Site Search, Adobe Target, AEM
• Special Certifications:
• Adobe Certified Expert (ACE)- Specialize in Adobe Experience Manager (AEM) or Adobe Target to validate your expertise in these tools.
• Google Analytics Certification: Gain proficiency in Google Analytics 4 (GA4), showcasing your ability to analyze and interpret data effectively.
• Technical Competencies & Information Systems:
• Analytics
• Merchandising Math
• Adobe Target
• AEM
• Bloomreach
• VTEX
• Skills & Abilities:
• PC skilled
• Analytical
• User experience
• On-Site Merchandising
• Language Skills: Excellent written and verbal communication skills
• Personal Attributes & Other/Preferred:
• Collaborative
• Good communicator
• Works well independently
• Team player
  

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $75,500/year to $117,950/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Business Development and Sales

• Industries

  Retail

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