Digital Experience Architect: Automation & Endpoints

Alabama Power EnergyPlus; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

The Digital Experience Analyst at Southern Company is responsible for optimizing end-user digital experience across PC computing environments by analyzing telemetry, endpoint health, system performance, and support trends.

This role partners with technology owners, support teams, security, and vendors to strengthen compliance and enable proactive remediation through automation and DEX platform capabilities.

Qualifications

• 4-yr Bachelor’s degree in a computing or engineering field is preferred
• Minimum of 5 years of experience in an IT related field

Responsibilities

• Serves as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross‑functional teams to resolve complex or systemic problems
• Coordinates with field support teams on workstation and operating system issues impacting at scale
• Identifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reduction
• Develops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectiveness
• Operates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies services
• Owns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systems
• Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self‑healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomes
• Keeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiences
• Engages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilities
• At the senior level, oversees DEX strategy, governance, cross‑functional initiatives, platform roadmap planning, and executive‑level reporting

Skills

Telemetry analysis

Endpoint health

Problem solving

PowerShell scripting

DEX platforms

REST APIs

ITSM integration

Communication skills

Education

Bachelor's degree in computing or engineering

Tools

MECM/SCCM

Intune

REST APIs

NQL

Job description

The Digital Experience Analyst at Southern Company is responsible for optimizing end-user digital experience across PC computing environments by analyzing telemetry, endpoint health, system performance, and support trends.

This role partners with technology owners, support teams, security, and vendors to strengthen compliance and enable proactive remediation through automation and DEX platform capabilities.