Digital Experience Architect for Endpoints & Automation

Southern Company; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Southern Company is seeking a Digital Experience Analyst to optimize the end-user digital experience across the PC computing environment. You will analyze telemetry, endpoint health, system performance, and support trends to enable proactive remediation through automation and DEX platform capabilities.

The role partners with technology owners, security, vendors, and support teams to strengthen compliance and resolve systemic issues, driving improved user experience and reduced friction across

Qualifications

• 4-year Bachelor’s degree in computing or engineering preferred.
• Minimum of 5 years of experience in an IT related field.
• Excellent oral, written, technical and executive-facing communication skills.

Responsibilities

• Serves as escalation point for advanced workstation, OS, endpoint, and digital experience issues; coordinates with vendors and cross-functional teams to resolve complex problems.
• Coordinates with field support teams on workstation and OS issues impacting at scale.
• Identifies recurring issues from telemetry and incidents; coordinates root cause analysis and corrective actions.
• Develops and maintains support documentation and knowledgebase articles for accuracy and effectiveness.
• Defines technical standards and supports deployment testing for workstation technologies.
• Owns and governs the DEX platform across the device fleet, including integration with ITSM and enterprise systems.

Skills

Scripting (PowerShell)

DEX platforms

Endpoint health/telemetry analysis

MECM/SCCM

Intune

REST APIs

Problem solving

Education

Bachelor’s degree in computing or engineering

4-year degree preferred

Tools

MECM/SCCM

Intune

REST APIs

Platform query language (NQL)

Job description

Southern Company is seeking a Digital Experience Analyst to optimize the end-user digital experience across the PC computing environment. You will analyze telemetry, endpoint health, system performance, and support trends to enable proactive remediation through automation and DEX platform capabilities.

The role partners with technology owners, security, vendors, and support teams to strengthen compliance and resolve systemic issues, driving improved user experience and reduced friction across