Digital Ecommerce Manager

PEMCO; United States; On-site; USD 127,971 - 156,409; Full time

Benefits offered by this job

Flexible Spending Accounts

Education Assistance Program

Employee Assistance Program

Well-being program

Discretionary bonuses

Job summary

PEMCO is seeking a Digital Ecommerce Manager to drive digital channel growth. This role involves developing an ecommerce strategy, overseeing customer journeys, and optimizing performance across platforms. Ideal candidates have at least 6 years of experience in digital customer experience and strong technical skills. We offer competitive pay ranges between $127,971 - $156,409 in the Greater Seattle area, and comprehensive benefits including medical, dental, vision coverage and a 401(k) plan.

Qualifications

• 6+ years in digital customer experience or ecommerce roles with increasing scope and complexity.
• Skilled in data analytics tools and ecommerce platforms.
• Strong focus on understanding and improving prospective customers’ journey.

Responsibilities

• Develop and implement an ecommerce strategy for policy growth.
• Oversee the digital customer journey from quote to binding.
• Collaborate with IT and design teams on enhancements.

Skills

Digital customer experience

Data analytics

Ecommerce platforms

MS Office proficiency

Strategic project management

Education

B.A. or B.S. degree or equivalent work experience

Tools

Excel

PowerPoint

Customer experience technologies

Job description

Who We Are

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Job Description

We need a Digital Ecommerce Manager to join our community. The Digital Ecommerce Manager is a sales strategist and leader responsible for driving measurable and sustainable policy growth through PEMCO’s digital sales channel. This role focuses on converting online prospects into bound policies, optimizing the prospective customer digital funnel, and leveraging data-driven strategies to maximize quote-to-bind performance. Beyond digital, the position influences and supports growth across the direct channel and other channels as appropriate. Collaborating cross‑functionally, the Digital Ecommerce Manager prioritizes initiatives that enhance digital engagement while ensuring every effort translates into tangible business outcomes and long‑term revenue growth.

What You’ll Be Doing

• Develop and implement a comprehensive ecommerce strategy to drive sustainable policy growth through PEMCO’s digital channels.
• Champion an integrated, omni‑channel experience where digital serves as the foundation and enabler for prospective customer touchpoints.
• Envision and lead initiatives that ensure consistency and continuity across web, mobile, and agent‑assisted interactions.
• Own the full digital prospective customer journey — from initial quote request through policy binding.
• Drive UI/UX improvements to deliver a frictionless, intuitive experience across all devices and platforms.
• Ensure seamless integration between digital and non‑digital channels to support customers transitioning between touchpoints.
• Oversee PEMCO’s online quote and purchase platform, ensuring optimal performance, usability, and security.
• Collaborate with IT, design teams, and internal stakeholders to align a shared roadmap to implement enhancements that improve the customer experience and support ecommerce growth and customer acquisition goals.
• Monitor site analytics and conversion metrics to identify and act on opportunities for improvement.
• Partner with Marketing to align ecommerce initiatives with paid media, SEO, GEO, and content strategies.
• Implement A/B testing and personalization strategies to maximize engagement and conversion rates.
• Track and report on ecommerce KPIs, including traffic, conversion rates, and customer acquisition cost.
• Use data‑driven insights to optimize campaigns, improve ROI, and inform future omni‑channel strategies.
• Leverage industry research and consumer insights to identify opportunities for innovation in digital engagement.
• Ensure all digital sales processes comply with state regulations and company standards.
• Maintain data privacy and security protocols across the online quote and purchase platform.
• Demonstrate behaviors consistent with PEMCO’s policies, values, code of ethics, and business conduct.
• Authentically support the PEMCO Brand and constantly be on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring

• B.A. or B.S. degree or equivalent work experience.
• 6+ years in digital customer experience or ecommerce roles with increasing scope and complexity.
• Progressive experience in strategy, marketing, digital technology, or related environments.
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, and Outlook is required.
• Technical: Skilled in data analytics tools, ecommerce platforms, and customer experience technologies.
• Customer‑Centric: Strong focus on understanding and improving prospective customers’ journey.
• Analytical: Ability to use data to diagnose issues, optimize conversion, and drive strategic priorities.
• Collaborative: Interfaces effectively across teams with both technical depth and business acumen.
• Organized & Strategic: Manages multiple projects while maintaining a long‑term vision for digital growth.
• Communication: Skilled presenter who can articulate insights and recommendations clearly to stakeholders.

Compensation

• Greater Seattle area target pay range: $127,971 - $156,409. Full pay range: $106,643 - $177,738.
• Outside Greater Seattle area target pay range: $112,937 - $138,035. Full pay range: $94,115 - $156,857.

Benefits

Regular part‑time PEMCO employees working at least 24 hours per week and regular full‑time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits‑eligible employee, you are covered by employer‑paid basic life and accidental death & dismemberment insurance policies as well as long‑ and short‑term disability benefit coverages. You are eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre‑tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits‑eligible employees in their first year of employment:

• Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Granted four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro‑rated based on hire date and full‑time/part‑time status), which is approximately 28 hours more per year than the Washington state‑required accrual.
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other Miscellaneous Benefit Programs Offered By PEMCO Include

• Flexible Spending Accounts.
• Education Assistance Program after one year of service.
• Scholarship program for children of PEMCO employees after one year of service.
• Employee Assistance Program.
• Well‑being program.
• Discretionary taxable gifts and gift cards.
• And other Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.

Other Compensation

• Discretionary bonuses.
• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales).
• Employee referral bonuses.
• Shift differential pay.

Equal Employment Opportunity

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants Have Rights Under Federal Employment Laws

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)