Digital CX Analyst: Platform & E-commerce Enablement

Socket.dev; Columbus (IN); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Generous Paid Time Off and 13 Paid Hol

Affordable Medical plans

100% 401(k) match up to 6%

Tuition Assistance Program

Employee Assistance Program (EAP)

Kaizen Rewards

Onsite Fitness Center

Best in class work culture

Job summary

Toyota Material Handling North America (TMHNA) is seeking a Digital Business Analyst to enhance our digital CX platforms including customer portals and e-commerce services. Youll gather requirements, write user stories, and drive backlog with Product Owners across product families.

You will analyze user experience and platform performance data, advocate for process improvements, and coordinate with IT, sales, marketing, and dealer stakeholders to ensure successful delivery and adoption of

Qualifications

• Bachelors degree preferred or equivalent experience.
• 35 years of experience in business analysis, digital product development, or related roles.
• Experience working in Agile environments with cross-functional teams.
• Demonstrated ability to translate business needs into technical requirements and support end delivery.
• Experience supporting digital platforms, e-commerce, or customer-facing applications preferred.

Responsibilities

• Gather, document, and refine business requirements with relevant stakeholders.
• Decompose features into well-structured user stories with clear acceptance criteria and business rules.
• Prioritize and manage the product backlog in partnership with Product Owners, ensuring readiness for PI Planning.
• Develop and maintain visibility into cross-platform and cross-product dependencies for alignment.
• Lead sprint and release planning, coordinating in-sprint execution, risks, and adjustments.
• Partner with sales and operations teams to translate business needs into platform capabilities and improve workflows.
• Collaborate with marketing, go-to-market teams, dealers, and internal stakeholders to support adoption and engagement.
• Communicate platform enhancements, releases, and issues to dealers and internal stakeholders.

Skills

Business analysis

Agile

User stories

Stakeholder management

Data analysis

Education

Bachelors degree or equivalent

Tools

Angular

Vue.js

Node.js

Job description

Toyota Material Handling North America (TMHNA) is seeking a Digital Business Analyst to enhance our digital CX platforms including customer portals and e-commerce services. Youll gather requirements, write user stories, and drive backlog with Product Owners across product families.

You will analyze user experience and platform performance data, advocate for process improvements, and coordinate with IT, sales, marketing, and dealer stakeholders to ensure successful delivery and adoption of