Digital Customer Success Manager

Gannett Co., Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company seeks a Digital Customer Success Manager to drive client relationships and manage advertising campaigns across various digital media. The role involves leveraging marketing expertise to ensure client success through data-driven insights. With a focus on collaboration and dynamic growth, this position offers opportunities to learn and achieve impactful results for clients.

Qualifications

• 1+ years of experience managing online/digital advertising campaigns.
• Client-facing experience preferred.
• Google Ads and Google Analytics certifications preferred.

Responsibilities

• Serve as primary post-sales contact, ensuring client campaign success.
• Leverage digital marketing expertise to identify opportunities for ROI improvement.
• Navigate the digital landscape and work cross-functionally.

Skills

Digital marketing

Client management

Data analysis

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Google Ads

Google Analytics

Job description

Ready to elevate your career and have a blast doing it?

Join us as aDigital Customer Success Manager, where you’ll be the driving force behind our client relationships—managing advertising campaigns across Search, Display, Social, and our proprietary digital media. You’ll be the trusted partner to ensure our clients’ marketing goals aren’t just met—they’re exceeded.

What You’ll Do:

• Be the Client’s Go-To Partner:
  Serve as the primary post-sales contact, addressing client needs and ensuring campaign success through performance insights and data-driven recommendations.
• Lead with Marketing Expertise:
  Leverage your knowledge of digital marketing—both established and emerging—to collaborate with Sales and Campaign Optimization teams, identifying opportunities that boost ROI.
• Thrive in a Fast-Paced Environment:
  Navigate the evolving digital landscape with agility, working cross-functionally to keep strategies aligned with client goals and market trends.

Why You’ll Love It Here:

• Client-Centered Impact:
  You’ll be a strategic advisor, helping clients achieve real results and long-term success.
• Team Collaboration:
  Work hand-in-hand with Sales and Optimization teams to deliver seamless, effective solutions.
• Dynamic Growth:
  Stay ahead of the curve in a constantly evolving industry, with opportunities to learn and grow every day.

What You Bring:

• 1+ years of experience managing online/digital advertising campaigns
• Client-facing experience (preferred)
• Google Ads and Google Analytics certifications (preferred)
• Bachelor’s degree or equivalent experience
• Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint)

Sound like your kind of challenge?
Apply now and let’s make great things happen—together.

#LI-REMOTE
#LOCALiQ
#LI-LL

The annualized base salary for this role will range between $40,000and $60,000. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.