Digital CS Leader — Scale Engagement & Growth

LE1000 Veradigm LLC; Raleigh (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision insurance

Company-paid life insurance

Retirement savings plans

Job summary

LE1000 Veradigm LLC is searching for a strategic Manager to lead digital engagement programs. The role involves fostering customer success through innovative tech solutions while collaborating cross-functionally with Product, Marketing, and Sales.

Candidates must have 8+ years of relevant experience, with a focus on leadership and customer engagement strategies. A bachelor's degree is required, and benefits include comprehensive health insurance and retirement savings.

Qualifications

• 8+ years of relevant work experience, including 2-3 years at an expert level.
• 2-4 years of preferred leadership experience.
• Legal authorization to work in the US or Canada.

Responsibilities

• Design and run scalable customer success programs to drive retention.
• Lead, mentor, and grow a team of digital customer success managers.
• Define and optimize customer health scoring models.

Skills

Digital engagement strategy

Leadership

Data-driven decision making

Customer success management

Education

Bachelor’s degree or equivalent

Tools

Gainsight

Data analytics tools

Job description

LE1000 Veradigm LLC is searching for a strategic Manager to lead digital engagement programs. The role involves fostering customer success through innovative tech solutions while collaborating cross-functionally with Product, Marketing, and Sales.

Candidates must have 8+ years of relevant experience, with a focus on leadership and customer engagement strategies. A bachelor's degree is required, and benefits include comprehensive health insurance and retirement savings.