Digital Content Operations Lead

Preferred Travel Group; New York (NY); Hybrid; USD 120,000 - 145,000; Full time

Job summary

Preferred Travel Group is seeking a Senior Manager of Digital Content in New York to lead content operations across brand websites, apps, and B2B portals. You will own intake, quality control, publishing workflows, localization, and asset governance, partnering with Marketing, Loyalty, and Product teams to ensure accurate, timely delivery.

The role emphasizes scaling a best-in-class content function, governance, and cross-functional collaboration while not directly creating content itself.

Qualifications

• Experience leading digital content operations and publishing workflows.
• Strong governance, taxonomy, and localization experience.
• Proven ability to manage a content-focused team and coordinate with agencies.

Responsibilities

• Lead content intake, standards, and contributor relationships with hotels and partners.
• Own CMS/DAM workflows, metadata, localization variants, and publishing SLAs.
• Define content modeling in partnership with product, creative, and technical teams.
• Forecast capacity, manage backlog, and drive process improvements.
• Partner with marketing and loyalty to ensure on-schedule content delivery.

Skills

CMS leadership

Headless CMS

Team leadership

Content operations

Agency management

Content modeling

Tools

Drupal

Hygraph

Job description

Preferred Travel Group is seeking a Senior Manager of Digital Content in New York to lead content operations across brand websites, apps, and B2B portals. You will own intake, quality control, publishing workflows, localization, and asset governance, partnering with Marketing, Loyalty, and Product teams to ensure accurate, timely delivery.

The role emphasizes scaling a best-in-class content function, governance, and cross-functional collaboration while not directly creating content itself.