Digital Content & Item Setup Specialist

Acosta; Charlotte (NC); On-site; USD 23,000 - 26,000; Full time

Job summary

Acosta is seeking a Business Manager Assistant to support Kroger and Harris Teeter Digital Commerce. You will help with item setup/maintenance, content management across SaaS platforms, and retailer technology collaboration to ensure accurate product data and digital content.

The role offers exposure to digital commerce, retail media, and content management while partnering with CPG brands. Strong organizational and communication skills are essential for handling multiple accounts and projects

Qualifications

• 2+ years of administrative support, account support, retail operations, data management, digital commerce, or related fields.
• Strong proficiency with Microsoft Excel, Outlook, Word, and Teams.
• Exceptional attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and competing priorities simultaneously.

Responsibilities

• Manage and process Item Maintenance Forms (IMF) for new item onboarding, item changes, and product updates.
• Ensure all retailer requirements, documentation, and submissions are completed accurately and on time.
• Monitor item setup requests through completion and proactively resolve issues that may impact launch timelines.
• Verify item information, pricing, attributes, product descriptions, and supporting documentation for accuracy.
• Maintain product content across multiple SaaS-based content management and syndication platforms.
• Support digital shelf initiatives by ensuring product information is complete, accurate, and retailer compliant.
• Perform content audits and quality assurance reviews to identify and correct discrepancies.
• Coordinate updates to product descriptions, images, attributes, and marketing content.
• Develop working knowledge of Kroger Ad Platform (KAP), Kroger Prism, and related retailer technologies.
• Support digital merchandising and retail media initiatives through platform administration and execution support.
• Assist with reporting, data collection, and retailer-specific digital requirements.
• Partner with internal teams to support evolving digital commerce strategies.
• Work directly with Business Managers to support customer objectives and retailer requirements.
• Manage multiple customer accounts and projects simultaneously while maintaining a high level of service.
• Coordinate effectively across sales, marketing, content, analytics, and retailer support teams.
• Provide timely communication and follow-up on customer requests and project milestones.
• Perform accurate data entry across retailer systems, internal tools, and content management platforms.
• Conduct audits and validation checks to ensure data quality and compliance.
• Troubleshoot data issues and collaborate with stakeholders on issue resolution.
• Maintain organized records of submissions, approvals, and project activities.
• Identify opportunities to improve processes and efficiencies.

Skills

Customer service

Attention to detail

Time management

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Outlook

Word

Teams

Job description

Acosta is seeking a Business Manager Assistant to support Kroger and Harris Teeter Digital Commerce. You will help with item setup/maintenance, content management across SaaS platforms, and retailer technology collaboration to ensure accurate product data and digital content.

The role offers exposure to digital commerce, retail media, and content management while partnering with CPG brands. Strong organizational and communication skills are essential for handling multiple accounts and projects