Digital Commerce & Content Coordinator

Acosta; Cincinnati (OH); On-site; USD 25,000 - 26,000; Full time

Job summary

Acosta is seeking a Business Manager Assistant to support Kroger and Harris Teeter Digital Commerce Team. You will manage item onboarding, content maintenance, and retailer requirements to ensure accurate product information across platforms.

You\'ll collaborate with business managers and client teams, perform data entry, audits, and quality checks, and help drive digital merchandising and reporting initiatives in a fast-paced retail tech environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in administrative support, account support, retail operations, data management, digital commerce, or related fields.
• Strong proficiency with Microsoft Excel, Outlook, Word, and Teams.
• Exceptional attention to detail and commitment to data accuracy.
• Strong organizational and time‑management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and competing priorities simultaneously.

Responsibilities

• Manage and process Item Maintenance Forms (IMF) for new item onboarding, item changes, and product updates.
• Ensure all retailer requirements, documentation, and submissions are completed accurately and on time.
• Monitor item setup requests through completion and proactively resolve issues that may impact launch timelines.
• Verify item information, pricing, attributes, product descriptions, and supporting documentation for accuracy.
• Maintain product content across SaaS‑based content management and syndication platforms.
• Support digital shelf initiatives by ensuring product information is complete, accurate, and retailer compliant.
• Perform content audits and quality assurance reviews to identify and correct discrepancies.
• Coordinate updates to product descriptions, images, attributes, and marketing content.
• Develop working knowledge of Kroger Ad Platform (KAP), Kroger Prism, and related retailer technologies.
• Support digital merchandising and retail media initiatives through platform administration and execution support.
• Assist with reporting, data collection, and retailer‑specific digital requirements.
• Partner with internal teams to support evolving digital commerce strategies.
• Work directly with Business Managers to support customer objectives and retailer requirements.
• Manage multiple customer accounts and projects simultaneously while maintaining a high level of service.
• Coordinate effectively across sales, marketing, content, analytics, and retailer support teams.
• Provide timely communication and follow‑up on customer requests and project milestones.
• Perform accurate data entry across retailer systems, internal tools, and content management platforms.
• Conduct audits and validation checks to ensure data quality and compliance.
• Troubleshoot data issues and collaborate with stakeholders on issue resolution.
• Maintain organized records of submissions, approvals, and project activities.
• Identify opportunities to improve processes and efficiencies.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Communication skills

Time management

Attention to detail

Data accuracy

Project management

Education

High School Diploma or equivalent

Job description

Acosta is seeking a Business Manager Assistant to support Kroger and Harris Teeter Digital Commerce Team. You will manage item onboarding, content maintenance, and retailer requirements to ensure accurate product information across platforms.

You\'ll collaborate with business managers and client teams, perform data entry, audits, and quality checks, and help drive digital merchandising and reporting initiatives in a fast-paced retail tech environment.