Digital Content Editor & Process Manager

Profiles; Richmond (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Profiles is hiring a Digital Content Editor & Process Manager for a full-time hybrid 12-month contract with the opportunity to extend year over year. Three days on-site per week are required, and the role involves managing a large volume of creative assets and complex workflows.

You will lead asset routing, collaborate with legal and marketing, and drive process improvements while maintaining strict SLA adherence across brands and channels.

Qualifications

• 2+ years editing experience with AP preferred style.
• 2+ years of experience in the creative process management space or similar.
• Experience driving project pace in a fast-moving environment.

Responsibilities

• Lead routing and maintenance of creative assets across channels.
• Drive consultations with SMEs on timing and schedules and socialize feedback with external partners to ensure on-time delivery.
• Be the main point of contact for enterprise control requests.
• Lead scheduling and facilitation of meetings to review feedback and provide decisive guidance on creative pieces.
• Develop monthly metrics reporting and risk reporting using tracking data as a primary source.

Skills

Editing

Agile principles

Project management

Communication

Detail orientation

Cross-functional collaboration

Tools

MS Word

Adobe Acrobat

MS Excel

MS PowerPoint

Job description

Profiles is hiring a Digital Content Editor & Process Manager for a full-time (40-hours weekly), hybrid, 12-month contract with the opportunity to extend year over year. 3-days a week on-site is required.

Responsibilities:

• Lead the routing and maintenance of creative assets in PDF format across various channels and partner platforms within the system of record.
• Drive consultations with SME’s on timing and schedules, and socialize feedback with external partners to ensure punctual delivery of projects aligned with SLAs.
• Main POC for enterprise control requests.
• Lead the scheduling and facilitating of meetings aimed at reviewing feedback and providing decisive guidance on creative pieces.
• Take ownership of the development of monthly metrics reporting and risk reporting utilizing tracking data as a primary source.
• Proactive tracking of routing data across partnerships and projects.
• Audit readiness and testing. Own Workfront audit trails and collateral approval compliance.
• Provide regular status updates and adeptly address impediments to delivery teams, internal stakeholders, external partners, and LOBs as required.
• Proactively identify opportunities for process improvement and drive initiatives to enhance efficiency.
• Review intent documentation prior to production kickoff for product and project consistency, accuracy, and completion of detail. Manage documentation across delivery teams.
• Quickly and accurately reviews documents for business/strategic intent, grammatical, typographical, and formatting inconsistencies, discrepancies, and errors.
• Work closely with extended team to understand the theme, objective and desired goal of each piece
• Juggle multiple projects that include internal communications, direct mail, posters, collateral, e-mail and Web content.
• Manage the legal and compliance review timelines/process for marketing materials across multiple brands for enterprise-wide sign-offs.
• Serve as a cross-functional liaison, coordinating between legal, compliance, marketing, business, and creative teams to ensure timely approvals and brand consistency.
• Oversee a high volume of projects, managing 200+ creative assets through review cycles while balancing competing deadlines and priorities.
• Support the implementation of a new creative routing process, including stakeholder communication, troubleshooting workflow pain points, and driving collaborative solutions during the transition period.
• Maintain process efficiency and uphold brand and regulatory standards across all deliverables.

Requirements:

• 2+ years of experience within the creative process management space or another similar area.
• 2+ years of editing experience with extensive subject matter expertise. AP Preferred editing style
• Demonstrated ability to thrive in a fast-paced environment, taking initiative and driving projects forward independently.
• Strong familiarity with Agile principles, demonstrating an aptitude for adaptive project management methodologies.
• Take initiative to identify and address process gaps during downtime from active routings, ensuring efficiency and effectiveness in operations.
• Embrace a mindset of adaptability and agility, swiftly pivoting and adjusting to meet the evolving needs as needed.
• Demonstrate a project manager mindset by taking ownership of the Creative Routings Space, overseeing and coordinating tasks, timelines, and resources to ensure successful project execution.
• Editing experience preferably includes: High-visibility advertising campaigns, global company collateral, fact sheets, technical documentation, Web content, proposals, videos, broadcast
• Experience working in a fast-paced, multiple-deadline-driven environment that encourages feedback and fast turnaround
• Financial Services subject matter expertise (credit card and/or banking highly preferred)
• Agency or advertising experience preferred
• MS Word (knows how to use red-line tracking feature), Acrobat, MS Excel, MS PowerPoint