Digital Communications Operations Specialist (2972)

Servingschools; Augusta (ME); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Tuition benefits

Comprehensive insurance coverage

Retirement plan options

Job summary

The University of Maine at Augusta (UMA) seeks a Digital Communications Operations Specialist to support External Relations. You will develop and publish content for UMA’s website, social channels, and email platforms, while coordinating requests and ensuring accessibility and brand consistency.

The role blends creative and operational duties in a collaborative university environment. Qualifications include a 1–3 year background in digital content management or related fields, with a degree in

Qualifications

• Associates or Bachelors degree in Communications, Marketing, or related field.
• 1–3 years of digital content management, web support, or related field preferred.

Responsibilities

• Develop and adapt short-form content for website, email, and social media.
• Publish content across UMA’s digital channels and update the website.
• Coordinate content requests and ensure accuracy, accessibility, and brand consistency.

Skills

Writing & editing

Attention to detail

Interpersonal communication

Organizational skills

Initiative & creativity

CMS proficiency

Accessible content practices

Education

Associate or Bachelor’s in Communications/Marketing

Tools

WordPress

Emma/Mailchimp

WCAG accessibility

Job description

Digital Communications Operations Specialist
The University of Maine at Augusta (UMA) seeks qualified applicants for the full time position of Digital Communications Operations Specialist. This position supports the day-to-day work of UMA's External Relations department, with responsibilities that span content development, digital communications, and department operations. Working closely with the Director of Strategic Communications, this position helps create, prepare, and publish content across UMA's website, social media channels, email communications, and other digital platforms. The work includes adapting and writing short-form content, making routine website updates, scheduling and publishing social media posts, preparing email communications, and supporting the tools and processes that keep the department's work moving forward.
The position also helps coordinate communications requests, organize information and materials, and review content for accuracy, accessibility, and consistency with UMA's brand and messaging. The specialist works collaboratively with colleagues to support projects and carry out established communications priorities.
Building strong relationships across the university is an important part of this role. The Specialist works with faculty, staff, and campus partners to gather information, coordinate updates, and help communicate UMA's programs, people, and accomplishments. This position offers an opportunity for a developing communications professional to contribute ideas, build skills, and gain experience in both the creative and operational sides of university communications.
Please view the full position description.
Knowledge, Skills, And Abilities

• Strong writing and editing skills, with the ability to create and adapt clear, engaging content for social media, email, and web.
• Excellent attention to detail, with the commitment to accuracy, consistency, and quality in written and digital communications.
• Strong interpersonal and communication skills, with the ability to build positive working relationships with faculty, staff, and colleagues across the university.
• Strong organizational skills, including the ability to manage multiple projects, prioritize requests, meet deadlines, and follow through on assignments.
• Initiative, creativity, and sound judgment, with a willingness to contribute ideas, seek feedback, and learn new skills.
• Comfort working with technology and the ability to learn new digital tools, including website content management systems, email platforms, and social media management tools.
• Familiarity with digital accessibility principles, or a willingness to learn and apply established accessibility standards.
• Ability to work both independently and collaboratively, take direction, and contribute to a team-oriented environment.

Required
QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Communications, Marketing, or related field
• 1-3 years of experience in digital content management, web support, or related field

Preferred

• Experience building and sending email campaigns in Emma, Mailchimp, or a similar platform
• Experience updating and building pages in WordPress or another content management system
• Experience applying accessibility standards (WCAG) to digital content, such as writing alt text, structuring headings, and remediating documents
• Experience planning, scheduling, and publishing content across multiple social media channels for an organization
• Experience writing and adapting short-form content for web, email, and social media
• Experience managing a content request queue with multiple stakeholders and deadlines
• Experience in higher education or similarly complex organizations

Salary: The hiring salary is high 40s to low 50s.
Benefits: UMA offers a wide range of benefits including tuition benefits for employee and dependents, comprehensive insurance coverage including medical, dental, and vision, life insurance, short-term and long-term disability, as well as retirement plan options. The University of Maine System is a recipient of the Wellness Councils of America’s Well Workplace Award and offers wellness programs.
We are not able to consider applicants who require Visa sponsorship support.
About The University
UMA transforms the lives of students of every age and background across the State of Maine and beyond through access to high-quality distance and on-site education, excellence in student support, civic engagement, and professional and liberal arts programs. UMA is the third-largest public university in Maine. In addition to its main campus in the state’s capital, UMA also serves students at its campus in Bangor (UMA Bangor) and through UMA Centers around the state. With its multiple locations and long-term expertise in online and distance learning, UMA is generally considered the university of choice for Mainers of all ages who want to attend college without uprooting their lives.
UMA serves a mix of traditional and non-traditional students and offers a wide array of liberal arts and professional programs leading to certificates, and associate and baccalaureate degrees. Programs are delivered on campus, online, and using a network of University centers and sites across the state and internationally.
Equal Opportunity Statement
The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, you are encouraged to contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.
Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report.
About The University Of Maine System
The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS and the state of Maine.
Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website.