Digital Communications Operations Specialist

University of Maine; Augusta (ME); On-site; USD 46,000 - 52,000; Full time

Job summary

University of Maine at Augusta (UMA) seeks a Digital Communications Operations Specialist for the External Relations department. The role covers content development, digital communications, and department operations, including website updates, social media scheduling, and email communications.

Working with the Director of Strategic Communications, you will ensure accuracy, accessibility, and brand consistency across UMA's channels, collaborating with faculty and campus partners to share UMA

Qualifications

• Experience creating clear, engaging content for social media, email, and web.
• Attention to detail with accuracy, consistency, and quality.
• Ability to collaborate with faculty, staff, and campus partners.

Responsibilities

• Develop and publish content across UMA's website, social media, and email channels.
• Coordinate communications requests and review for accessibility and UMA branding.
• Support tools and processes to move department projects forward.

Skills

Content creation

Social media management

Writing & editing

Web updates

Education

Associate’s or Bachelor’s degree in Communications/Marketing

Tools

WordPress

Email platforms (Emma/Mailchimp)

Job description

Digital Communications Operations Specialist

The University of Maine at Augusta (UMA) seeks qualified applicants for the full time position of Digital Communications Operations Specialist. This position supports the day-to-day work of UMA's External Relations department, with responsibilities that span content development, digital communications, and department operations. Working closely with the Director of Strategic Communications, this position helps create, prepare, and publish content across UMA's website, social media channels, email communications, and other digital platforms. The work includes adapting and writing short-form content, making routine website updates, scheduling and publishing social media posts, preparing email communications, and supporting the tools and processes that keep the department's work moving forward.

The position also helps coordinate communications requests, organize information and materials, and review content for accuracy, accessibility, and consistency with UMA's brand and messaging. The specialist works collaboratively with colleagues to support projects and carry out established communications priorities.

Building strong relationships across the university is an important part of this role. The Specialist works with faculty, staff, and campus partners to gather information, coordinate updates, and help communicate UMA's programs, people, and accomplishments. This position offers an opportunity for a developing communications professional to contribute ideas, build skills, and gain experience in both the creative and operational sides of university communications.

Please view the full position description.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong writing and editing skills, with the ability to create and adapt clear, engaging content for social media, email, and web.
• Excellent attention to detail, with a commitment to accuracy, consistency, and quality in written and digital communications.
• Strong interpersonal and communication skills, with the ability to build positive working relationships with faculty, staff, and colleagues across the university.
• Strong organizational skills, including the ability to manage multiple projects, prioritize requests, meet deadlines, and follow through on assignments.
• Initiative, creativity, and sound judgment, with a willingness to contribute ideas, seek feedback, and learn new skills.
• Comfort working with technology and the ability to learn new digital tools, including website content management systems, email platforms, and social media management tools.
• Familiarity with digital accessibility principles, or a willingness to learn and apply established accessibility standards.
• Ability to work both independently and collaboratively, take direction, and contribute to a team-oriented environment.

QUALIFICATIONS:

REQUIRED:

• Associate’s or Bachelor’s degree in Communications, Marketing, or related field
• 1-3 years of experience in digital content management, web support, or related field

PREFERRED:

• Experience building and sending email campaigns in Emma, Mailchimp, or a similar platform
• Experience updating and building pages in WordPress or another content management system
• Experience applying accessibility standards (WCAG) to digital content, such as writing alt text, structuring headings, and remediating documents
• Experience planning, scheduling, and publishing content across multiple social media channels for an organization
• Experience writing and adapting short-form content for web, email, and social media
• Experience managing a content request queue with multiple stakeholders and deadlines
• Experience in higher education or similarly complexorganizations

Salary: The hiring salary is high 40s to low 50s.

Benefits: UMA offers a wide range of benefits including tuition benefits for employee and dependents, comprehensive insurance coverage including medical, dental, and vision, life insurance, short term and long term disability as well as retirement plan options. The University of Maine System is a recipient of the Wellness Councils of America’s Well Workplace Award and offers wellness programs.

We are not able to consider applicants who require Visa sponsorship support

About the University

UMA transforms the lives of students of every age and background across the State of Maine and beyond through access to high-quality distance and on-site education, excellence in student support, civic engagement, and professional and liberal arts programs. UMA is the third-largest public university in Maine. In addition to its main campus in the state’s capital, UMA also serves students at its campus in Bangor (UMA Bangor) and through UMA Centers around the state. With its multiple locations and long-term expertise in online and distance learning, UMA is generally considered the university of choice for Mainers of all ages who want to attend college without uprooting their lives.

UMA serves a mix of traditional and non-traditional students and offers a wide array of liberal arts and professional programs leading to certificates, and associate and baccalaureate degrees. Programs are delivered on campus, online, and using a network of University centers and sites across the state and internationally. Classes can be taught through the following modalities: in-person, online, distance synchronous, hyflex, and hybrid/blended.

Equal Opportunity Statement

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report.