Digital Commerce Operations Specialist

24 Seven Talent; Broomfield (CO); Hybrid; USD 70,000 - 95,000; Full time

Job summary

24 Seven Talent recruits a Digital Commerce Operations Specialist to optimize ecommerce experiences across the U.S. and Canada. The role supports the North American business by coordinating activations on .com and app experiences, while partnering with global and offshore teams.

The ideal candidate has 3+ years in ecommerce operations, SFCC experience, and strong cross-functional collaboration skills, with the ability to manage multiple priorities in a hybrid work setting.

Qualifications

• 3+ years of experience in ecommerce site operations, site merchandising, or related fields.
• SFCC experience is required.
• Experience with Jira and strong project coordination/management skills.
• Experience with Contentstack, Algolia, or similar platforms is a plus.
• Strong organizational, detail-oriented work style and ability to manage multiple projects.
• Excellent communication and stakeholder management; able to work with offshore teams.

Responsibilities

• Coordinate activations across ecommerce websites and mobile app experiences, including launches and campaigns.
• Manage activation requests through Jira, monitor timelines, prioritize work, and coordinate with offshore members.
• Serve as main contact for the North American region (US & Canada) to ensure timely execution.
• Partner with offshore teams to delegate work, troubleshoot, and meet deadlines and SLAs.
• Collaborate with UX, CX, Product, Tech, Merch, and regional teams.
• Develop standardized processes, documentation, and QA standards.
• Provide training and support to offshore teams.
• Monitor activation performance and communicate risks, insights, and progress to stakeholders.
• Help optimize tools and processes to improve efficiency and customer experience.
• Support high-volume seasonal periods with flexible hours as needed.

Skills

ecommerce site operations

site merchandising

project coordination

cross-functional collaboration

stakeholder communication

Tools

Salesforce Commerce Cloud

Jira

Contentstack

Algolia

Job description

Digital Commerce Operations Specialist

Global Footwear Retailer | Hybrid – Denver, CO or Boston, MA | 12-Month Contract

A leading global footwear retailer is seeking a Digital Commerce Operations Specialist to support the execution and optimization of its ecommerce experiences across the U.S. and Canada. This role will be a key operational partner for the North American business, coordinating digital activations across .com and app experiences while working closely with global and offshore execution teams.

This is an excellent opportunity for an ecommerce professional who enjoys digital operations, site merchandising, project coordination, and cross-functional collaboration and wants to play a visible role in a global digital organization.

What You’ll Do

• Coordinate digital activations across ecommerce websites and mobile app experiences, including new product launches, promotions, seasonal campaigns, content updates, and site merchandising initiatives.
• Manage incoming activation requests through Jira, monitoring timelines, prioritizing work, and coordinating execution with offshore team members.
• Serve as a key point of contact for the North American region (U.S. & Canada), ensuring activations are executed accurately, efficiently, and on schedule.
• Partner with offshore execution teams to delegate work, troubleshoot issues, monitor progress, and ensure deadlines and service-level expectations are met.
• Collaborate with cross-functional partners across UX, CX, Product, Technology, Merchandising, and Regional teams.
• Develop and reinforce standardized processes, best practices, documentation, and quality assurance standards.
• Provide training, guidance, and ongoing support to offshore execution teams.
• Monitor activation performance, identify risks and opportunities, and communicate progress, insights, and recommendations to stakeholders.
• Help optimize digital tools and processes to improve execution efficiency, scalability, and the overall customer experience.
• Support high-volume seasonal periods, including Black Friday and Cyber Monday, with flexibility around working hours when needed.

What You Bring

• 3+ years of experience in ecommerce site operations, site merchandising, digital operations, or a related field.
• Salesforce Commerce Cloud (SFCC) experience is required.
• Experience with Jira and strong project coordination/management skills.
• Experience with Contentstack, Algolia, or similar digital commerce/content platforms is a plus.
• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Exceptional attention to detail with a strong focus on accuracy and quality.
• Strong communication skills with the ability to manage and influence internal stakeholders.
• Experience working with offshore teams and coordinating work across multiple time zones.
• Curious, proactive, solutions-oriented, and comfortable working autonomously.
• Ability to clearly communicate digital performance, issues, risks, and opportunities to stakeholders.

Why This Role?

• Join a well-known global footwear retailer with a highly visible digital commerce organization.
• Play a key role supporting the North American ecommerce experience across web and app.
• Gain exposure to global ecommerce operations and cross-functional teams.
• Own day-to-day coordination with an established offshore execution team.
• Opportunity for growth and development, with the role serving as a key support to the Senior Manager.
• Help build scalable processes and ways of working within a growing global digital commerce organization.

Location & Schedule

• Hybrid – Denver, CO or Boston/Westwood, MA
• Approximately 2–3 days per week onsite, with some flexibility given the global nature of the team.
• Standard business hours with occasional flexibility needed for global collaboration and peak ecommerce periods.
• 12-month contract opportunity with potential for longer-term growth based on performance and business needs.