Digital Commerce Operations and Insights Analyst

WD-40 Company (UK); Northern (KY); Hybrid; USD 95,000 - 154,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401K match

Short-day Fridays

Vacation

Job summary

WD-40 Company seeks a Digital Commerce Operations and Insights Analyst to focus on e-commerce, especially Amazon.com and Amazon.ca. The role analyzes key metrics and provides data-driven insights to support strategic plans, with flexibility for remote work from a U.S. home office.

The position develops monthly KPI reports, collaborates on strategy to achieve EBITDA and sales goals, and crafts 18‑month to 3‑5 year plans that translate data into action.

Qualifications

• Bachelor's degree in business, with an emphasis in data analytics, marketing, Computer Science, or related field required.
• 5-7 years of successful sales and marketing analytics, in CPG or Agency side relevant to e-Retail/CPG.
• Experience working with Amazon highly preferred
• 3+ years of experience providing strategic thought leadership related to e-commerce in translating data concepts to related stakeholders in the business.
• Demonstrated experience working with cross-functional teams such as marketing and sales.
• Strong and comprehensive analytical and data interpretation skills and experience (syndicated point-of-sale and internal account-specific consumption data)

Responsibilities

• Analyze account performance and develop monthly KPI reports with recommendations.
• Collaborate on US strategy, goals, and plans to meet EBITDA and sales targets.
• Deliver data-driven e-commerce insights across data sources for 18-month to 3- to 5-year plans.
• Lead development of e-commerce performance scorecards with insights for stakeholders.
• Establish e-commerce KPIs for monthly reporting and monitor competitive activity.
• Analyze vendor portal and 3rd party data for planning, forecasting and budgeting.
• Work with cross-functional teams on item configurations and UPC revisions.
• Forecast accuracy and in-stock issue mitigation with the Sales team.
• Collaborate with Marketing and Sales to identify new item volume and priority.
• Track launches from inbound PO to site enablement and forecast recommendations.

Skills

Data analytics

Sales analytics

Cross-functional collaboration

Stakeholder communication

Amazon experience

Education

Bachelor's degree in business or related field

Job description

Digital Commerce Operations and Insights Analyst

• Country: United States
• Location: US Remote

Overview

We are seeking a talented Digital Commerce Operations and Insights Analyst to join our team with a focus on e-commerce, particularly on Amazon.com and Amazon.ca. The Digital Commerce Operations and Insights Analyst will be responsible for analyzing key metrics and providing data-driven and actionable e-commerce insights to support the development and maintenance of our strategic plans. If you have a passion for e-commerce and enjoy working in an innovative and collaborative environment, we encourage you to apply for this exciting opportunity.

This position has the flexibility of working fully remote from a home office.

What You’ll Be Doing

• Analyze account performance and develop monthly reporting on key KPIs (Amazon, Pure Play, etc.) with recommendations including sell-through, forecast, financial impacts, competitive analysis, promotional performance analysis and trend identification to achieve the strategic plan.
• Collaborate with leaders in the development, communication and implementation of the U.S. Strategic vision, goals, and plans to achieve EBITDA and sales goals.
• Deliver strategic, analytical, e-commerce-focused insights across multiple sources of data to independently define the broad overarching opportunities that translate into the maintenance, activation, and execution of e-commerce 18-month, and 3- to 5-year plans and strategies.
• Lead the development of e-commerce business performance scorecards with actionable insights and ad hoc analysis to educate and influence key business stakeholders across the organization and optimize investment and e-commerce growth.
• Establish e-commerce KPIs for monthly reporting and data analysis, including monitoring competitive activity.
• Analyze vendor portal and 3rd party tech data for the purposes of planning, forecasting, budgeting, financial impact, and trend identification.
• Work closely with cross-functional teams to be the expert on WD-40 item configurations, item changes, UPC revisions, and product dimensions.
• Apply operational precision and leverage analytics to make sound, data-driven decisions, and fact-based recommendations to the Amazon and pure play Sales Team.
• Develop and communicate to the company and customer on an agreed cadence, identifying pure play customer and WD-40 forecast accuracy, solves for in-stock challenges, chargeback violations, ordering accuracy, and recommend tactics to put in place to eliminate issues.
• Collaborate with the Marketing Team and Sales Team to identify the projected volume of proposed new items and establish priority ranking.
• Track new launches from inbound PO to site enablement, monitor sales, and make forecast recommendations as necessary.

What You’ll Bring To The Role

• Bachelor's degree in business, with an emphasis in data analytics, marketing, Computer Science, or related field required. .
• 5-7 years of successful sales and marketing analytics, in CPG or Agency side relevant to e-Retail/CPG.
• Experience working with Amazon highly preferred
• 3+ years of experience providing strategic thought leadership related to e-commerce in translating data concepts to related stakeholders in the business.
• Demonstrated experience working with cross-functional teams such as marketing and sales.
• Strong and comprehensive analytical and data interpretation skills and experience (syndicated point-of-sale and internal account-specific consumption data)

Total Rewards

$94600 – $153700 / year includes base salary plus 10% - 15% profit-sharing contribution to your retirement account. Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data

• Medical insurance, 80-95% company-paid premium
• Dental and vision insurance
• 401K match
• Short-day Fridays
• Vacation

At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our \"why\" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply

• Learning-based culture that supports the growth and development of all tribe members
• Strong values aligned culture whose #1 strategic driver is to build a business for the future that we will be proud to hand down to the next generation
• Over 93.3% employee engagement as of January 2022 global employee survey
• A culture where 93% of the tribe report experience a sense of belonging
• Voted Most Democratic Workplace and certified WorldBlu Freedom Centered Workplace

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.

Thank you for considering WD-40 Company in your career search!#WD40TribalLife #PositiveLastingMemories

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.