Digital Collaboration Platform Lead (MS 365 & AI Copilot)

CNA Insurance; Plano (TX); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is looking for a visionary Service Owner to lead Digital Collaboration Services in Plano, Texas. The ideal candidate will manage modern Microsoft platforms, ensuring a seamless user experience while directing engineering priorities. Responsibilities include guiding AI adoption, collaboration strategies, and overseeing vendor delivery. Applicants should have extensive experience with Microsoft 365, strong financial acumen, and excellent stakeholder engagement skills. A Bachelor’s degree in IT and a minimum of 7 years of relevant experience are required, along with a competitive benefits package offered.

Qualifications

• 7+ years in enterprise collaboration/digital workplace platforms, including vendor/MSP ecosystems.
• Experience in a business-facing IT role providing customer service.
• Strong vendor management experience with SLA/OLA performance management.

Responsibilities

• Own the product vision and roadmap for digital collaboration services.
• Guide engineering direction for Teams, SharePoint Online, OneDrive.
• Advise leaders on upcoming capabilities and roadmap changes.

Skills

Microsoft 365 collaboration

Windows 11

Exchange

PowerShell

Financial acumen

Stakeholder leadership

Agile delivery

Education

Bachelor’s degree in Computer Science / IT

Tools

Microsoft Teams

Microsoft Power BI

Lotus Notes

ShareFile

Job description

CNA Insurance is looking for a visionary Service Owner to lead Digital Collaboration Services in Plano, Texas. The ideal candidate will manage modern Microsoft platforms, ensuring a seamless user experience while directing engineering priorities. Responsibilities include guiding AI adoption, collaboration strategies, and overseeing vendor delivery. Applicants should have extensive experience with Microsoft 365, strong financial acumen, and excellent stakeholder engagement skills. A Bachelor’s degree in IT and a minimum of 7 years of relevant experience are required, along with a competitive benefits package offered.