Digital Client Success Manager – Billing Specialist (SaaS)

Smokeball; Chicago (IL); Hybrid; USD 73,000 - 80,000; Full time

Benefits offered by this job

Vacation days

Reboot days

Birthday off

Volunteer time

Medical coverage

Dental coverage

Vision coverage

401(k) match

Wellness stipend

Office snacks

SWAG

Job summary

Smokeball in Chicago seeks a Digital Client Success Manager (Billing Specialist) to drive onboarding, adoption, training, and long-term client engagement. You’ll act as the client-success partner across sales and product teams to maximize value from our platform.

This hands-on, client-facing role focuses on billing support, health metrics review, and scalable enablement. Hybrid work in Chicago with in-office Wednesday and Thursday requirements.

Qualifications

• 3+ years in client success, onboarding, account management, or training in SaaS/PLG environments
• Billing/trust accounting knowledge (e.g. QuickBooks) sufficient to support client billing questions
• Proven track record in customer relationships, product adoption, and training initiatives
• Strong presentation and facilitation skills (live, recorded, or self-paced)
• Experience with Salesforce, ChurnZero, Intercom, HubSpot or equivalents
• PM skills to coordinate multiple onboarding/training streams
• Ability to interpret client data (usage metrics, churn signals) and act on insights
• Excellent communication and patience for helping clients

Responsibilities

• Act as the dedicated account manager for Boost and Bill client segments post-sale and assist expansion.
• Support billing-related client questions and serve as billing backup when needed.
• Review client health metrics and onboarding progress in Churn Zero.
• Host onboarding calls and product walkthroughs to optimize self-serve experiences.
• Deliver virtual training sessions (1:1 or group) tailored to client use cases.
• Respond to escalated client questions or training needs beyond standard support.
• Conduct strategic check-ins to review product usage and align on business goals.
• Collaborate with Sales on expansion opportunities within the Bill portfolio.
• Provide product feedback to relay to Product for improvements.
• Create and update enablement content (help articles, onboarding flows, video scripts).
• Log key client interactions in the success platform for visibility.
• Participate in Client Training to deliver billing training to Smokeball clients.

Skills

Client success

Onboarding

Account management

Training initiatives

Billing knowledge

Presentation skills

Product adoption

Data interpretation

Communication

Project management

Tools

Salesforce

ChurnZero

Intercom

HubSpot

Job description

Smokeball in Chicago seeks a Digital Client Success Manager (Billing Specialist) to drive onboarding, adoption, training, and long-term client engagement. You’ll act as the client-success partner across sales and product teams to maximize value from our platform.

This hands-on, client-facing role focuses on billing support, health metrics review, and scalable enablement. Hybrid work in Chicago with in-office Wednesday and Thursday requirements.