Digital Client Relationship Leader — Remote-Friendly

Customers Bank; West Reading (Berks County); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Customers Bank seeks a Digital Client Relationship Manager to respond to client inquiries, build strong relationships, and provide tailored digital solutions. You will monitor feedback to improve the digital experience and retention while working from Malvern, PA, with a path to remote work beyond a 50-mile radius.

The role emphasizes strategic engagement with commercial and consumer clients and collaboration across teams.

Qualifications

• 5+ years in customer service/relationship management.
• 5+ years in the financial services industry.
• Experience in cross-selling financial products.
• Self-starter with ability to work independently and in a team.
• Proven track record as a customer service relationship manager.

Responsibilities

• Respond to and resolve client inquiries and issues.
• Build and maintain strong client relationships.
• Provide personalized and tailored solutions to clients.
• Monitor and analyze client feedback to improve the digital customer experience and retention.

Skills

Customer service

Relationship mgmt

Financial services

Cross-selling

Self-starter

CRM experience

Client-facing comms

Strategic thinking

Team collaboration

Tech aptitude

Tools

Salesforce

MS Office

FIS IBS

Q2 Online Banking

Job description

Customers Bank seeks a Digital Client Relationship Manager to respond to client inquiries, build strong relationships, and provide tailored digital solutions. You will monitor feedback to improve the digital experience and retention while working from Malvern, PA, with a path to remote work beyond a 50-mile radius.

The role emphasizes strategic engagement with commercial and consumer clients and collaboration across teams.