Digital Client Experience & Platforms Analyst

Morgan Stanley; Purchase (NY); On-site; USD 58,000 - 115,000; Full time

Job summary

Morgan Stanley’s Digital Client Experience and Platforms group seeks an Associate Business Analyst in Purchase, NY to support product owners on the Digital Advice & Planning team. You will help drive the product roadmap, define requirements, and enable data-driven decisions for consumer digital experiences.

Responsibilities include backlog grooming, collaborating with technology, UX, risk and compliance, and delivering AI-enabled features with measurable impact on clients’ online and mobile

Qualifications

• Bachelor’s degree required; CS/Engineering/Math preferred; Master’s degree a plus.
• 2–3 years’ experience as a software business or systems analyst in Agile/scrum development.
• Proven track record delivering digital products on time and within scope.
• Experience in an Agile development environment.
• Excellent communication skills and ability to collaborate across teams.
• Strong MS Office skills (Excel, PowerPoint, Word).
• Familiarity with Jira, Jive, SharePoint and HP ALM.

Responsibilities

• Define and prioritize product roadmap, release planning and business requirements.
• Map critical user journeys, use cases, workflows and processes.
• Analyze AI use cases to automate internal processes and enhance client experiences.
• Maintain prioritized backlog and prepare epics/user stories for sprints.
• Utilize AI analytics for backlog forecasting and task automation.
• Draft product scope, user stories, and metrics for AI initiatives.
• Collaborate with tech to ensure clear requirements and rapid delivery.
• Prepare demos, updates, and stakeholder communications.
• Define data flows and datasets to support digital planning solutions.
• Coordinate with UI/UX to design information architecture and flows.
• Track KPIs and drive product adoption and optimization.

Skills

Agile/Scrum

Communication skills

Cross‑functional collaboration

Attention to detail

MS Office

Education

Bachelor’s degree in CS/Engineering/Math

Master’s degree preferred

Tools

Jira

Confluence

SharePoint

HP ALM

JIVE

Job description

Morgan Stanley’s Digital Client Experience and Platforms group seeks an Associate Business Analyst in Purchase, NY to support product owners on the Digital Advice & Planning team. You will help drive the product roadmap, define requirements, and enable data-driven decisions for consumer digital experiences.

Responsibilities include backlog grooming, collaborating with technology, UX, risk and compliance, and delivering AI-enabled features with measurable impact on clients’ online and mobile