Digital Channels Product Analyst - Growth & Experience

OpenTalent; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

FNB Corporation is seeking a Digital Channels Product Analyst to support development and implementation of digital solutions across online accounts and mobile platforms. You will assist with product management, analyze performance, market trends, and vendor requirements to optimize offerings and profitability.

You will contribute to training, reporting, and risk management activities, while helping plan roadmaps and ensure smooth delivery of digital experiences for customers and frontline teams.

Qualifications

• Supports digital product management lifecycle and initiatives.
• Analyzes digital experiences and market trends to inform decisions.
• Assists in vendor evaluation, negotiation and contract administration.
• Supports training for front-line staff on new products.
• Maintains business reporting capabilities and metrics.

Responsibilities

• Supports Product Managers in design, development, and promotion of digital experiences.
• Completes analysis of digital experience, market trends, and third‑party requirements as needed.
• Helps increase penetration and usage of digital channels to attract customers.
• Assists in locating and evaluating new vendors and contract administration.
• Executes customer-focused quality assessments and risk management support.
• Develops training materials for staff and performs training as needed.
• Maintains reporting and coordinates results improvement efforts.
• Performs testing and defect remediation for digital solutions.
• Documents complex solutions including data mapping and roadmaps.
• Performs other related duties as assigned.
• Adheres to risk management program expectations daily.

Skills

Digital product support

Data analysis

Market trends analysis

Vendor evaluation

Testing and defect remediation

Training materials development

Reporting and analytics

Risk management awareness

Job description

FNB Corporation is seeking a Digital Channels Product Analyst to support development and implementation of digital solutions across online accounts and mobile platforms. You will assist with product management, analyze performance, market trends, and vendor requirements to optimize offerings and profitability.

You will contribute to training, reporting, and risk management activities, while helping plan roadmaps and ensure smooth delivery of digital experiences for customers and frontline teams.