Digital Channels Development Program Associate

First National Bank; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation invites applications for the Digital Channels Development Program Associate in Pittsburgh. You will support digital product development, lifecycle management, analytics, and customer experience initiatives across online and mobile platforms.

You will learn to document features, analyze usage trends, build business cases, and assist in vendor evaluations while supporting implementation of new features and digital adoption strategies.

Qualifications

• Analytical skills to analyze data and provide insights.
• Excellent verbal, written, and presentation skills.
• Organized and detail-oriented to manage multiple tasks.
• Proficient in Microsoft Office and digital tools.
• Eager to deepen knowledge in best practices.
• Demonstrates adaptability in a fast-paced environment.
• Minimum education: BA or BS.
• Minimum years of experience: 0.
• Licenses/Certifications: N/A.
• Additional physical requirements: N/A.

Responsibilities

• Support Product Managers in design, development, and enhancement of digital banking experiences.
• Document product features and user requirements; learn lifecycle management.
• Perform basic analysis of digital channel performance and market insights.
• Develop business cases and recommendations for new or improved digital experiences.
• Support customer adoption and evaluate customer experience improvements.
• Participate in testing digital products and assist implementation of new features.
• Assist in evaluating third‑party tools and vendors for digital initiatives.

Skills

Analytical skills

Communication

Attention to detail

Tech-savvy

Eager to learn

Adaptability

Education

BA or BS

Tools

Microsoft Office

Job description

Primary Office Location: 626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Digital Channels Development Program Associate

Program Overview:

FNB's Digital Channels Development Program is designed to build foundational skills in digital product management, customer experience, and payments. Through hands‑on experience and structured learning, you will support the development, testing, and performance of digital banking solutions including online and mobile platforms. FNB's Development Programs aim to equip Associates with the skills and experience necessary for a successful transition into integral positions within one of our teams.

Your Role:

Digital Product Development & Lifecycle Management

You will support Product Managers in the design, development, and enhancement of digital banking experiences, including online and mobile platforms.You will assist in documenting product features, user requirements, and enhancements. You will learn how digital products are developed and managed throughout their lifecycle.

Product Analytics & Strategic Insights

You will perform basic analysis of digital channel performance, customer usage trends, and market insights to support product decisions. You will assist in developing business cases and recommendations for new or improved digital experiences. You will help transform data into actionable insights to support product strategy.

Customer Experience & Digital Adoption

You will support initiatives that increase adoption and usage of digital channels to attract and retain customers. You will assist with evaluating customer experience and identifying opportunities for improvement. You will help execute customer-focused quality assessments and enhancements.

Product Testing & Implementation Support

You will participate in testing digital products, identifying defects, and supporting resolution efforts.You will assist in implementation activities for new features, enhancements, or system updates. You will help ensure digital solutions meet functional and user experience standards.

Vendor Management & Digital Strategy

You will assist in evaluating third‑party tools and vendors that support digital products. You will contribute to project tasks, timelines, and documentation related to digital initiatives. You will gain exposure to vendor management and digital product strategy processes.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

What You Bring:

• Analytical Skills: Ability to analyze data and provide insights
• Communication: Excellent verbal, written, and presentation skills
• Organized and Detail-Oriented: Ability to manage multiple tasks with attention to detail
• Tech-Savvy: Proficiency in Microsoft Office and relevant digital tools
• Eager to Learn: Demonstrates a strong willingness to deepen knowledge in best practices
• Adaptability: Demonstrates flexibility and effectiveness when managing changing priorities in a fast-paced environment
• Minimum Level of Education Required: BA or BS
• Minimum Years of Experience Required: 0
• Licensures/Certifications Required: N/A
• Additional Physical Requirements: N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.