Digital Channels Product Analyst — Drive Digital Experiences

First National Bank Of Pennsylvania; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

First National Bank Of Pennsylvania seeks an eStore Common App Product Analyst to support delivery, testing, and operation of the eStore Common App and related integrations.

The role leads QA, UAT, and CIT testing, coordinates release validation, tracks defects, and ensures enhancements and new product implementations function as intended while collaborating with stakeholders and cross‑functional teams.

Qualifications

• Excellent project management skills.
• Excellent written and verbal communication.
• Excellent organizational, analytical and interpersonal skills.
• Detail‑oriented; ability to use MS Word at an intermediate level.
• MS Excel at an intermediate level.
• MS PowerPoint at an intermediate level.
• Experience in a similar position; in‑depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance.

Responsibilities

• Supports Product Managers in the selection, design, development, and promotion of digital experiences for assigned areas of responsibility.
• Completes basic analysis of digital experience, market trends, and third‑party requirements as necessary, in support of the development of new and existing digital experiences.
• May help in the development of a business case, business plan, and roll‑out of experiences.
• Assists in efforts to increase the penetration and usage of digital channels to attract new customers and retain existing clients.
• Helps to locate and evaluate new vendors, including assisting in the negotiation and administration of contracts for the provision of products and services to support the organization’s digital strategy.
• Executes customer‑focused quality assessments and improvement processes.
• As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
• Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support.
• Includes performing training as needed.
• Assists with maintaining business reporting capabilities.
• Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and may recommend modifications to improve results.
• Plays a key role in testing and defect remediation for assigned digital solutions.
• Will be required to assist with identification and documentation of complex solutions including system data mapping and assisting with plan and roadmap creation.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Skills

Project management

Communication

Organizational skills

Analytical skills

Interpersonal skills

MS Word

MS Excel

MS PowerPoint

Digital channels knowledge

Job description

First National Bank Of Pennsylvania seeks an eStore Common App Product Analyst to support delivery, testing, and operation of the eStore Common App and related integrations.

The role leads QA, UAT, and CIT testing, coordinates release validation, tracks defects, and ensures enhancements and new product implementations function as intended while collaborating with stakeholders and cross‑functional teams.