Digital Channels Product Analyst

F.N.B. Corporation; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Job summary

F.N.B. Corporation is seeking a Digital Channels Product Analyst in the Retail Operations unit.

The role supports the eStore Common App platform, coordinating with business partners, developers, vendors, and stakeholders to test, validate, and release enhancements while ensuring regulatory compliance. The analyst delivers quality assurance, defect remediation, and production support, contributing to a seamless digital account opening experience and supporting the bank's digital growth

Qualifications

• High School diploma or GED required.
• Minimum 3 years of job-related experience.
• Excellent project management, communication, and analytical skills.
• Experience with digital channels, payments, and banking regulations.

Responsibilities

• Support Product Managers in design, development, and promotion of digital experiences.
• Analyze digital experiences, market trends, and third-party requirements.
• Assist in business cases and rollout planning.
• Help increase penetration and usage of digital channels.
• Evaluate vendors and assist in contract negotiations.
• Support risk management, compliance and QA.
• Contribute to training materials for frontline staff.
• Maintain and coordinate business reporting.
• Assist with testing and defect remediation.
• Document complex solutions and data mappings.

Skills

Project management

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Computer skills

Experience in similar position

Digital channels knowledge

Education

High School or GED

Job description

Position Title:

Digital Channels Product Analyst

Business Unit:

Retail Operations

Reports to:

Manager of Digital Channels and Payments

Position Overview:

The eStore Common App Product Analyst is responsible for supporting the delivery, enhancement, and ongoing operation of the eStore Common App platform and its related integrations. This role works closely with business partners, developers, vendors, and stakeholders to test and validate new functionality, coordinate system enhancements and releases, analyze issues and user experiences, and ensure the platform meets business, operational, and compliance requirements. The analyst serves as a key resource for quality assurance, defect management, production support, and continuous improvement efforts, helping to deliver a seamless and reliable digital account opening experience while supporting the organization’s digital growth initiatives.

Primary Responsibilities:

Supports Product Managers in the selection, design, development, and promotion of digital experiences for assigned areas of responsibility.

Completes basic analysis of digital experience, market trends, and third-party requirements as necessary, in support of the development of new and existing digital experiences. May help in the development of a business case, business plan, and roll-out of experiences.

Assists in efforts to increase the penetration and usage of digital channels to attract new customers and retain existing clients.

Helps to locate and evaluate new vendors, including assisting in the negotiation and administration of contracts for the provision of products and services to support the organization's digital strategy.

Executes customer-focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.

Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support. Includes performing training as needed.

Assists with maintaining business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and may recommend modifications to improve results.

Plays a key role in testing and defect remediation for assigned digital solutions.

Will be required to assist with identification and documentation of complex solutions including system data mapping and assisting with plan and roadmap creation.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent project management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

Experience in a similar position

In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work: