Digital Channel Analyst

Affinity-Federal-Credit-Union-1; Basking Ridge (NJ); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Total Rewards package

Discounts on Affinity products

Generous paid time off

Job summary

Affinity Federal Credit Union in Basking Ridge, NJ, is hiring a Digital Channel Analyst for a hybrid role with on-site work at our headquarters. The position offers a salary range of $75,000 to $80,000 per year, commensurate with experience, and requires a Bachelor’s degree or 3–5 years in a Digital Channel environment within banking.

The analyst will manage digital channel platforms, coordinate system changes, test applications, and support business units through SDLC processes.

Qualifications

• Bachelor’s Degree in a related field or 3-5 years’ Digital Channel experience in a bank or credit union.
• Experience with Digital Channel platforms and related interfaces in banking.

Responsibilities

• Serves as subject matter expert for Retail and Business Digital Banking platforms.
• Develop and sustain collaborative relationships across the organization.
• Responds within SLAs to escalated incidents and problems.
• Manage IT change control processes and communicate with IT leadership.
• Perform testing of systems and develop effective test plans.

Skills

Digital Channel

Stakeholder management

Testing

Education

Bachelor's Degree

Digital Channel experience (Bank/Credit Union)

Tools

SDLC

Testing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Basking Ridge, NJ, US

5 days ago Requisition ID: 1630

Salary Range: $75,000.00 To $80,000.00 Annually

As a Digital Channel Analyst, you will be part of a team at Affinity Federal Credit Union responsible for delivering best-in-class Digital solutions.

The Digital Channel Analyst manages solutions and enhancements and is the second level of front-line support for the business units (Branches, Call Center and Business Banking teams, etc.). This individual should have an elevated working knowledge of Digital Channel platforms, many business applications and related interfaces. This individual will be expected to leverage their knowledge to identify and coordinate system changes, assist the business with the creation of new features or functionality, and make recommendations for application optimization.

This position is HYBRID, with some on-site work required at our corporate headquarters in Basking Ridge, NJ.

The starting salary range for this position is between $75k and $80k and commensurate with experience. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as subject matter expert for the Retail and Business Digital Banking platforms.
• Develop and sustain collaborative relationships across the organization.
• Responds within established SLAs to escalated incidents and problems.
• Manages, monitors the corporate IT change control process and effectively communicates to the Director of Digital Channel and IT leadership.
• Performs testing of systems and applications including the development of effective test plans and analysis of testing results.
• Develop testing criteria and coordinate testing efforts with departments or quality control individuals.
• Utilizes the vendor client site, focus and advisory groups, and training events to stay informed of all applicable information about assigned core business applications.
• Adhere to the project management approach, methodology and toolset for the Software Development Life Cycle (SDLC) of the project.
• Manages hot fixes, releases and system upgrades relating to the Retail and Business Banking Digital Channel platforms.
• Partners with the business owners to develop and maintain security access for the relevant systems.
• Act as the primary liaison to specific department’s business analysts and product owners to support their business initiatives through systems evolution.
• Evaluate business requirements in the context of our overall system architecture taking in mind the end-to-end experience including the members and the back-office teams.
• Perform gap analysis between business requirements and the current state of the technical and functionality of the systems and the data.
• Coordinate and assist the Director of Digital Channels with solutions for complex, cross-functional requirements that cross multiple areas of the business.
• Stay abreast of the current and future technology features set relevant to our organization, the Digital Channel industry, general industry IT trends, and provide recommendations for adoption.
• All other duties as assigned.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in a related field or 3-5 years' experience within the Digital Channel environment at a Bank or Credit Union

Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees are eligible to participate in our multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription/vision coverage, comprehensive wellness program, mental wellbeing support, reproductive/family building benefits for both men and women, 401(k) plan with company match, basic term life insurance coverage, flexible spending accounts, identity protection, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Education Assistance Program.

Affinity Federal Credit Union is an Equal Opportunity Employer.

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation.

Explore career opportunities with Affinity and "Belong to something better."