Digital Center Manager - Beaumont

DUGOOD FEDERAL CREDIT UNION; Beaumont (TX); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

DuGood Credit Union in Beaumont, TX is seeking a Digital Center Manager to lead our Digital Center and ITM operations, delivering exceptional member experiences through digital channels.

You will develop the team, monitor performance, and collaborate with IT and leadership to implement new digital technologies while ensuring compliance and security.

Competenze

• Minimum of 5 years’ Credit Union experience; preferred.
• Minimum of 3 years’ Credit Union call center experience.
• Minimum of 3 years’ Credit Union management or supervisory experience.
• Strong leadership and employee development skills; regulatory knowledge.

Mansioni

• Lead the Digital Center and ITM operations to ensure exceptional service.
• Develop team through coaching and ongoing training.
• Monitor performance and drive process improvements.
• Oversee digital banking services and respond to member inquiries.
• Collaborate with IT and leadership to ensure system security and reliability.
• Ensure regulatory compliance and risk management.

Conoscenze

Leadership

Coaching

Communication

Analytical thinking

Formazione

Bachelor's in Business Admin

Descrizione del lavoro

Type: Full Time

Location: Beaumont, TX

Do you enjoy leading a team, finding ways to improve processes, and helping others succeed? Are you someone who can balance day-to-day operations with the bigger picture while keeping the member experience top priority?

If that sounds like you, DuGood Credit Union may have the perfect opportunity for you as our next Digital Center Manager!

DuGood Credit Union is seeking a Digital Center Manager to lead our Digital Center and Interactive Teller Machine (ITM) operations. This position plays a key role in delivering exceptional member experience, developing employees, overseeing daily operations, and supporting the continued growth and innovation of our digital services.

What you’ll do:

In this role, you’ll lead our Digital Center and ITM operations, making sure our members receive exceptional service through our digital channels. You’ll develop your team, and help improve the efficiency and effectiveness of our digital services.

You’ll also:

• Oversee daily Digital Center and ITM operations, ensuring efficient service delivery and a positive member experience.
• Lead, coach, and develop employees through ongoing training, performance management, and professional development opportunities.
• Monitor operational performance, identify opportunities for improvement, and implement strategies to enhance efficiency and service quality.
• Oversee digital banking services, including online account management, electronic transactions, member inquiries, and escalated service issues.
• Collaborate with IT and leadership to maintain the performance, security, and reliability of digital systems and ITMs.
• Support the planning and implementation of new digital technologies, services, and operational initiatives.
• Ensure compliance with applicable regulations, internal policies, and security procedures.
• Analyze operational data, monitor performance metrics, and provide reports to support informed decision-making.
• Promote teamwork, accountability, and a service-focused environment.

What we’re looking for:

• Minimum of 5 years’ Credit Union experience; preferred
• Minimum of 3 years’ Credit Union call center experience required.
• Minimum of 3 years’ Credit Union management or supervisory experience required.
• Bachelor’s degree in Business Administration or related field preferred.
• Strong leadership, coaching, and employee development skills.
• Knowledge of credit union operations, digital banking services, regulatory compliance, and operational risk.
• Strong communication, analytical, organizational, and problem‑solving skills.
• Ability to manage competing priorities, make sound decisions, and lead operational improvements.
• Ability to collaborate effectively across departments and support digital service initiatives.

Help us strengthen our digital services, develop our employees, and continue delivering the exceptional service our members deserve. Join team DuGood!