Digital Business Analyst

Fidelity Investments; Roanoke (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

A leading financial services company seeks a Digital Business Analyst to enhance their customer-facing solutions. This mid-senior level role involves designing intuitive digital transactions, focusing on a data-driven and client-obsessed approach to improve service quality. The position requires a bachelor's degree and 3-5 years of relevant experience in business analysis, particularly in agile environments.

Qualifications

• 3-5 years of experience delivering customer-focused digital solutions.
• Client-obsessed, with an affinity for technology.
• Strong data visualization and storytelling skills.

Responsibilities

• Design solutions for digital service transactions for branch associates.
• Eliminate non-digital activities in transaction processes.
• Deliver scalable digital solutions to enhance client interactions.

Skills

Business analysis

Data-driven approach

Agile methodology

Storytelling skills

Education

Bachelor's degree

Job description

Join to apply for the Digital Business Analyst role at Fidelity Investments.

Job Description

The Role

As a Digital Solutions Senior Business Analyst, you’ll be integral in designing solutions for our customer-facing associates in Fidelity Wealth, including Branch associates and Wealth Management Enablement Teams. You’ll be delivering associate-led, digital service transactions that are easy and intuitive for our branch associates and clients. Additionally, you’ll focus on eliminating non-digital activities throughout the transaction process, supporting a service model that is digitally straight-through.

Your work delivering digital service solutions will help scale our Wealth business so that more clients can spend time with Advisory Teams on what matters most.

The Expertise and Skills You Bring

• Bachelor's degree required
• 3-5 years of business analysis experience delivering customer or associate-focused digital solutions of high value
• Client-obsessed with a passion to solve challenges through a data-driven approach
• Experience working in an agile team
• An affinity for technology and staying up-to-date on industry innovations
• Strong storytelling skills, conveying the vision and impact of digital solutions through data and visualization

The Team

The Digital Solutions Chapter helps create world-class digital experiences at scale by humanizing products, services, and experiences through:

• Deep research & industry awareness
• Impacting product strategy
• Driving implementation across all client and associate touchpoints

The Chapter is part of the Branch Digital Experience Product Area in Wealth, whose mission is to deliver digitally powered service solutions that save time and facilitate collaboration between associates and clients. We achieve this by deflecting, intercepting, and/or servicing in the branch and designing straight-through processes to support our digital operating model. You will be part of an agile team that scales and grows our business.

Certifications

Category: Business Analysis

Fidelity’s hybrid working model combines onsite and offsite work. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

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