Digital Branch Team Lead

Jobtailor; Laurens (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor seeks an experienced leader to directly oversee the Digital Support Specialist team within our Digital Branch operations. You will coach, mentor, and evaluate performance, ensuring top‑tier customer service and strict adherence to banking procedures.

In collaboration with Digital Branch Management, you will set vision, goals, and standards; direct escalation handling, optimize workflows, and drive continuous improvement across technology tools used by the bank to support customers and

Qualifications

• High school diploma or equivalent required.
• 3+ years’ experience in branch, digital branch, operations or other equivalent environment preferred.
• Proficient in online account and loan account opening processes, procedures and systems.
• Ability to take calls/chats/emails including but not limited to escalations.
• Solid background in navigating bank and other applicable systems.
• Thorough knowledge of bank and operational procedures, policies, etc.
• Familiarity of key technology solutions deployed by the bank.

Responsibilities

• Directly leads, develops and supervises the Digital Support Specialist team.
• Assist Digital Branch Management and Operations by providing supervision, direction, and leadership.
• Support and reinforce leadership directives including team vision, goals, objectives, etc.
• Conduct regular coaching sessions/meetings with each team member.
• Handle escalated customer requests to ensure appropriate follow-up and resolution.

Skills

Team Leadership

Customer Service Resolution

Bank Operational Procedures

Coaching and Development

Education

High school diploma

Tools

Banking Systems

Digital Technology Solutions

Job description

• Directly leads, develops and supervises the Digital Support Specialist team
• Assist Digital Branch Management and Operations by providing supervision, direction, and leadership
• Support and reinforce leadership directives including team vision, goals, objectives, etc.
• Conduct regular coaching sessions/meetings with each team member
• Handle escalated customer requests to ensure appropriate follow-up and resolution

Requirements

• High school diploma or equivalent required
• 3+ years’ experience in branch, digital branch, operations or other equivalent environment preferred
• Proficient in online account and loan account opening processes, procedures and systems
• Ability to take calls/chats/emails including but not limited to escalations
• Solid background in navigating bank and other applicable systems
• Thorough knowledge of bank and operational procedures, policies, etc.
• Familiarity of key technology solutions deployed by the bank

Core Competencies

Demonstrates strong leadership and supervisory skills in managing a Digital Support Specialist team, with a focus on coaching, customer service resolution, and operational procedures within a banking environment.

Highest-signal resume keywords

• Team Leadership
• Customer Service Resolution
• Bank Operational Procedures
• Coaching and Development
• Digital Branch Operations

ATS Optimization Keywords

Hard Skills

• Online Account Opening
• Loan Account Opening
• Bank Procedures
• Escalation Management
• Operational Systems Navigation

Soft Skills

• Communication
• Problem-Solving
• Team Collaboration

Industry Keywords

• Digital Branch
• Customer Support
• Branch Operations

Tools & Technologies

• Banking Systems
• Digital Technology Solutions