Assistant Branch Manager

Jobtailor; Eugene (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Branch Manager in Eugene, Oregon to lead daily branch operations and drive customer service excellence. You will supervise tellers, oversee account openings and loan processing, and push cross-selling initiatives to deepen client relationships.

The role emphasizes achieving branch goals, maintaining audits, and building relationships within the local community. Strong leadership and banking knowledge are essential.

Qualifications

• Two+ years retail banking or branch operations experience recommended.
• Leadership or supervisory experience preferred.

Responsibilities

• Work closely with the Branch Manager to attain branch and Bank goals.
• Ensure day-to-day operational excellence in the branch.
• Supervise and lead Tellers.
• Provide Breakthrough Client Service.
• Process transactions and place clients in appropriate account and loan products.
• Cross-sell bank services and make referrals to other departments.
• Ensure the branch meets or exceeds operations standards and is responsible for satisfactory audits.
• Monitor sales and service goals and coach team members to deepen customer relationships.
• Develop and maintain strong relationships with consumers and businesses in the local community.
• Provide proactive solutions and problem resolutions aligned with Breakthrough Client Service Standards.
• Back up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information.
• Manage, lead, train, and coach Tellers; may oversee personal bankers with the Branch Manager.
• Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.

Skills

Leadership

Retail banking

Customer service

Cross-selling

Bank MLO Registration

Education

Associate's or Bachelor's in banking or related field

High School Diploma or GED

Tools

Banking software

Spreadsheet proficiency

Job description

• Work closely with the Branch Manager to attain branch and Bank goals
• Ensure day-to-day operational excellence in the branch
• Supervise and lead Tellers
• Provide Breakthrough Client Service
• Process transactions and place clients in appropriate account and loan products
• Cross-sell bank services and make referrals to other departments
• Ensure the branch meets or exceeds operations standards and is responsible for satisfactory audits
• Monitor sales and service goals and coach team members to deepen customer relationships
• Develop and maintain strong relationships with consumers and businesses in the local community
• Provide proactive solutions and problem resolutions aligned with Breakthrough Client Service Standards
• Back up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information
• Manage, lead, train, and coach Tellers; may oversee personal bankers with the Branch Manager
• Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls

Requirements

• High School Diploma or GED, required
• 2 years of retail banking experience required
• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field preferred
• Equivalent work experience preferred as an alternative to the preferred degree
• 1 year of management or supervisory experience preferred
• 1 year of consumer and small business lending origination experience preferred
• Customer service background in retail or banking
• Ability to grow sales through long-lasting, knowledge-based client relationships and customized solutions
• Demonstrated leadership skills, including handling difficult customer and associate conversations professionally
• Strong attention to detail and ability to multitask
• Proficient use of spreadsheets, banking computer systems, related software, and office equipment
• Ability to perform repetitive movements such as counting cash, typing, and handling documents
• Must act as a Bank MLO and register as an MLO under SAFE Act requirements
• Limited to open-end mortgage transactions; not authorized to act as a Bank Closed-End MLO

Core Competencies

Demonstrates strong leadership and management skills in a retail banking environment, with a focus on operational excellence, customer service, and sales growth. Proficient in consumer and small business lending, with a commitment to building long-lasting client relationships.

Highest-signal resume keywords

• Retail Banking Experience
• Management or Supervisory Experience
• Consumer and Small Business Lending Origination
• Customer Service Skills
• Bank MLO Registration

ATS Optimization Keywords

Hard Skills

• Transaction Processing
• Sales Goal Monitoring
• Overdraft Monitoring
• Wire Transfers
• Collections
• Branch Controls
• Account Opening
• Loan Processing
• Spreadsheet Proficiency
• Banking Computer Systems

Soft Skills

• Leadership Skills
• Attention to Detail
• Multitasking Ability
• Problem Resolution
• Customer Relationship Management

Certifications & Qualifications

• Bank MLO Registration
• SAFE Act Compliance

Industry Keywords

• Retail Banking
• Client Service Standards
• Cross-Selling
• Audit Standards
• Community Relationship Development

Tools & Technologies

• Banking Software
• Office Equipment