Digital Banking Support Specialist

TDECU; Post Oak (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking an inbound Call Center Digital Services Representative to deliver high-quality member support. You will handle inquiries, guide members through digital tools, and troubleshoot online and mobile banking issues to reach fast resolutions.

Qualifications include a High School Diploma and prior customer service experience; banking or call center exposure is a plus. The role emphasizes strong communication, problem solving, and teamwork in a fast-paced

Qualifications

• Six months as Member Care Representative 1 or previous Digital Services experience required.
• Previous customer service experience is required; Call Center or Banking experience is a plus.
• Strong understanding of digital banking tools and online/mobile services.

Responsibilities

• Respond to inquiries from members and prospective members via multiple contact methods.
• Educate members on digital self-service tools and troubleshoot self-service issues.
• Identify sources of problems and provide effective resolutions for online banking and related services.
• Proactively recommend services and solutions to improve members' financial well-being.
• Maintain performance metrics such as quality, productivity, and average handle time.
• Strive for one-call resolution whenever possible.

Skills

Digital Banking knowledge

Customer service

Troubleshooting

Communication

Analytical thinking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Core banking systems

Web browsers

Job description

Texas Dow Employees Credit Union is seeking an inbound Call Center Digital Services Representative to deliver high-quality member support. You will handle inquiries, guide members through digital tools, and troubleshoot online and mobile banking issues to reach fast resolutions.

Qualifications include a High School Diploma and prior customer service experience; banking or call center exposure is a plus. The role emphasizes strong communication, problem solving, and teamwork in a fast-paced