Bilingual Banking Support Specialist

Guaranty Bank & Trust; Mount Pleasant (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Guaranty Bank & Trust in Mount Pleasant, TX is seeking a Customer Contact Representative to deliver exceptional customer service on-site. You will respond to inquiries, assist with debit card and online banking questions, and process transfers by phone, ensuring accuracy and security.

The role emphasizes staying informed about bank products and policies, complying with privacy rules, and completing required regulatory training.

Qualifications

• Bilingual (English/Spanish) preferred.
• Strong critical thinking and problem‑solving skills to meet customer needs.
• Excellent interpersonal and verbal communication skills.
• Self‑starter with the ability to complete assigned duties with minimal supervision.

Responsibilities

• Provide quality customer service while responding to questions from internal and external customers.
• Assist customers with debit card and online banking questions.
• Research and resolve customer inquiries.
• Accept and make account transfers for customers via telephone.
• Review mobile deposits and large checks written by our customers.
• Develop and maintain an in‑depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries.
• Comply with compliance and privacy policies and procedures to maintain customer confidentiality and information protection.
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

Skills

Bilingual English/Spanish

Critical thinking

Problem solving

Interpersonal communication

Self-starter

Education

High School diploma or equivalent

6 months banking or customer service experience

1 year computer skills (Word, Excel, Outlook)

Job description

Guaranty Bank & Trust in Mount Pleasant, TX is seeking a Customer Contact Representative to deliver exceptional customer service on-site. You will respond to inquiries, assist with debit card and online banking questions, and process transfers by phone, ensuring accuracy and security.

The role emphasizes staying informed about bank products and policies, complying with privacy rules, and completing required regulatory training.