Digital Banking Support & Analytics Specialist

The Cape Cod Five Cents Savings Bank; Leominster (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank seeks an experienced Digital Channels Support professional to provide second-tier technical assistance for digital banking platforms. You will escalate complex issues, assist with application administration, and mentor junior analysts while coordinating with vendors and QA processes.

Strong knowledge of digital banking solutions, SQL reporting, and UAT participation is essential to ensure uptime, security, and customer satisfaction across online and mobile

Qualifications

• Bachelor's degree in Business, Technology, Finance, or related field preferred or equivalent banking/tech experience.

Responsibilities

• Provide first and second level support for digital banking apps including Online Banking, Mobile Banking, Payments, and Telephone Banking.

Skills

Digital banking platforms

SQL

Excel/Access (O365)

Vendor management

Testing/UAT

Problem solving

Analytical thinking

Communication

Education

Bachelor's degree in Business, Technology, Finance, or related field

Tools

HTML

CSS

Java/APIs

SQL reporting

Microsoft Office 365 (Excel/Access)

Job description

The Cape Cod Five Cents Savings Bank seeks an experienced Digital Channels Support professional to provide second-tier technical assistance for digital banking platforms. You will escalate complex issues, assist with application administration, and mentor junior analysts while coordinating with vendors and QA processes.

Strong knowledge of digital banking solutions, SQL reporting, and UAT participation is essential to ensure uptime, security, and customer satisfaction across online and mobile