Digital Banking Platform Specialist

Park State Bank; Duluth (MN); On-site; USD 33,000 - 37,000; Full time

Job summary

Park State Bank is seeking a Digital Banking Specialist to support the administration, maintenance, and daily operations of the bank’s consumer digital banking platform, including the Banno Digital Platform.

This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels.

Qualifications

• 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems.
• Familiarity with core banking systems, preferably Jack Henry SilverLake.

Responsibilities

• Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls.
• Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance.
• Resolve digital banking issues promptly while escalating system or service concerns as appropriate.
• Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education.

Skills

Effective communication

Multitasking

Analytical thinking

Attention to detail

Education

2-year or 4-year accounting, business or related degree

Tools

Banno Digital Platform

Jack Henry SilverLake

Job description

Park State Bank is seeking a Digital Banking Specialist to support the administration, maintenance, and daily operations of the bank’s consumer digital banking platform, including the Banno Digital Platform.

This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels.